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- Tasks: Drive client satisfaction and success through strategic partnerships and tailored solutions.
- Company: Join a leading fintech company that values diversity and collaboration.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact in the fintech world while building strong client relationships.
- Qualifications: 5-10 years in Client Success or Support with strong relationship-building skills.
- Other info: Dynamic team environment with a focus on innovation and client value.
The predicted salary is between 36000 - 60000 £ per year.
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
About the role:
The Client Success Manager (CSM) is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. By serving as a strategic partner, the CSM ensures clients realize the full value of their investment, fostering long-term relationships and aligning solution outcomes with business goals.
About the team:
The Client Success Manager is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to use their product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities.
What you will be doing:
- Act as a subject matter expert in business-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities.
- Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact.
- Build strong relationships with clients, proactively engage across the lifecycle, and enable value realization.
- Develop a deep understanding of clients’ business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption.
- Proactively analyze client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn.
- Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback.
- Capture, communicate, and bring forward expansion recommendations from customer insights to sellers.
- Act as a liaison between product management and clients; partner with sales & professional services teams.
- Participate in the renewal process and articulate the renewal value story to clients.
What you will need:
5-10 years of experience in Client Success/Service, Client Support/Help Desk.
Senior Client Success Manager - Trading & Asset Services in London employer: FIS
Contact Detail:
FIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Success Manager - Trading & Asset Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech world and let them know you're on the hunt for a Senior Client Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. Understand their client success strategies and think about how you can contribute to their goals. This will show that you're not just interested in any job, but specifically in helping FIS thrive.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in driving client satisfaction and solution adoption. Highlight specific examples where you've made a measurable impact, as this will resonate with hiring managers looking for someone who can deliver results.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the FIS team and contributing to their mission in the fintech space.
We think you need these skills to ace Senior Client Success Manager - Trading & Asset Services in London
Some tips for your application 🫡
Show Your Passion for Fintech: When writing your application, let your enthusiasm for fintech shine through! We want to see how you connect with our mission and values. Share any relevant experiences that highlight your passion for driving client success in this fast-paced industry.
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Client Success Manager role. Highlight your experience in client success and how it aligns with the responsibilities mentioned in the job description. We love seeing candidates who take the time to match their skills with what we’re looking for!
Be Specific About Your Achievements: Use concrete examples to demonstrate your impact in previous roles. Whether it’s improving client satisfaction scores or driving product adoption, we want to hear about the measurable outcomes you’ve achieved. Numbers and specific results can really make your application stand out!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at FIS
✨Know Your Stuff
Make sure you brush up on your knowledge of fintech solutions and the specific products FIS offers. Being able to discuss how these products can drive client success will show that you're not just interested in the role, but that you understand the business and its goals.
✨Build a Success Plan
Before the interview, think about how you would approach creating a joint success plan with clients. Be ready to share examples of how you've done this in the past, including how you set milestones and KPIs to measure success. This will demonstrate your strategic thinking and client management skills.
✨Engage with Data
Familiarise yourself with how to analyse client health and product usage data. Be prepared to discuss how you've used data to mitigate risks or improve product adoption in previous roles. Showing that you can leverage data to drive decisions will be a big plus.
✨Show Your Collaborative Spirit
Since the role involves working cross-functionally, think of examples where you've successfully collaborated with different teams. Highlight how you’ve worked with sales, product, or support teams to deliver tailored solutions that meet client needs. This will showcase your ability to work well in a team-oriented environment.