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- Tasks: Drive client satisfaction and ensure successful adoption of FIS Payments solutions.
- Company: Join a leading fintech company shaping the future of payments in Europe.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Collaborative team environment focused on innovation and client success.
- Why this job: Be a trusted partner, making a real impact on clients' success and business outcomes.
- Qualifications: Experience in client management and a strong understanding of payments technology.
The predicted salary is between 60000 - 80000 £ per year.
Type Of Hire: Experienced (relevant combo of work and education)
Education Desired: Bachelor of Commerce/Business
Position Type: Full time
About FIS: As the world works and lives faster, FIS is leading the way. Our fintech solutions power the global economy, supporting the movement of money for financial institutions, corporates and governments across Europe and beyond. At FIS, inclusion, collaboration and innovation sit at the heart of everything we do. Our colleagues work together, deliver together, and celebrate success together. If you want to help shape the future of Payments in Europe, we’d like to ask you: Are you FIS?
About The Role: Based in London, the Client Success Manager (CSM) will play a critical role in driving client satisfaction, solution adoption, and long‑term value for FIS Payments solutions across European clients. Acting as a trusted strategic partner, the CSM ensures clients realise measurable business outcomes from their investment in FIS, aligning Payments technology capabilities with client objectives and regulatory, operational, and growth priorities.
About The Team: The Client Success Manager sits within the Client Success organisation, orchestrating the post‑sales experience for Payments clients across Europe.
The Team’s Focus Is On:
- Accelerating product adoption and value realisation
- Delivering measurable ROI aligned to client business outcomes
- Minimising churn and commercial risk
- Identifying expansion and growth opportunities across the Payments portfolio
What You Will Be Doing:
- Act as a subject matter expert in Payments, leading strategic, value‑based conversations with senior client stakeholders across Europe
- Build trusted, long‑term relationships and proactively engage clients across the full lifecycle to enable consistent value realisation
- Develop a deep understanding of client business goals
Senior Client Success Manager – Payments Solutions in London employer: FIS
Contact Detail:
FIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Success Manager – Payments Solutions in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching FIS and its Payments solutions. Understand their values and how you can contribute to client success. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of a Senior Client Success Manager. Highlight your ability to drive client satisfaction and deliver measurable outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the FIS family.
We think you need these skills to ace Senior Client Success Manager – Payments Solutions in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Client Success Manager role. Highlight your experience in payments solutions and client management, showcasing how you've driven client satisfaction and value in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about payments and how your skills align with our mission at FIS. Be specific about your achievements and how they relate to the job.
Showcase Your Soft Skills: As a CSM, building relationships is key. In your application, highlight your communication and interpersonal skills. Share examples of how you've successfully engaged clients and driven collaboration in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at FIS
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payments solutions and the fintech landscape. FIS is looking for someone who can lead strategic conversations, so be prepared to discuss current trends, challenges, and innovations in the payments sector.
✨Showcase Your Client Relationship Skills
Prepare examples that highlight your experience in building long-term client relationships. Think about times when you've successfully engaged clients and driven value from a product or service. This will demonstrate your ability to act as a trusted partner.
✨Align with Their Values
FIS places a strong emphasis on inclusion, collaboration, and innovation. During the interview, share how you embody these values in your work. Discuss experiences where you've collaborated with teams or fostered an inclusive environment.
✨Prepare Questions That Matter
Have insightful questions ready that show your interest in the role and the company. Ask about their approach to client success and how they measure ROI for their clients. This not only shows your enthusiasm but also your strategic thinking.