At a Glance
- Tasks: Support global clients on our SCF platform and resolve technical issues.
- Company: Join FIS, a leading fintech company with a diverse and inclusive culture.
- Benefits: Enjoy a flexible work environment, competitive salary, and professional development opportunities.
- Other info: Thriving in a fast-paced environment is key; opportunities for growth await!
- Why this job: Make an impact in fintech while collaborating with a dynamic team.
- Qualifications: Bachelor's degree in Computing or STEM, with strong problem-solving skills.
The predicted salary is between 29700 - 36300 £ per year.
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
About The Role
As a Technical Product Support / Operations and Application Support Analyst in the CX team, you’ll be supporting global clients on our SCF platform. You are responsible for monitoring the operation of the system, performing configuration changes, and working with other teams within the organization to roll out the platform to new customers.
About The Team
You will be a part of a dynamic team of Operations and Application Support Analysts who:
- Emphasizes the importance of collaborative work, adaptability, and a positive attitude.
- Works in a fast-paced environment where communication, problem-solving, and teamwork is highly valued.
- Supports products covering receivables, payables, and inventory finance solutions to provide working capital solutions to large corporates and banks.
What You Will Be Doing
As a Technical Support Engineer, you will provide 1st and 2nd line support to FIS SCF global network of customers. This will include:
- Triaging incoming tickets, performing analysis, and resolving customer issues.
- Analysing customer data and providing customers with audit information or breakdowns of headline figures.
- Actively monitoring system health using a variety of tools including dedicated infrastructure and application monitoring suites, DataDog, SQL and ActiveBatch.
- Implementing ad-hoc configuration changes using FIS SCF proprietary tools.
- Collaborating closely with the Development, Infrastructure, and Implementation teams to bring new customers onto the platform.
You will provide cover for shifts between 6am and 11pm.
What You Will Need
- You have exceptional attention to detail, thrive on solving problems, comfortable analysing, transforming, and generally working with large datasets.
- You have a passion for helping others, great at communicating technical concepts to customers and colleagues both verbally and in writing.
- You flourish in a dynamic high-pressure environment and can prioritise incoming and existing tasks according to urgency and impact.
- You are logical and insightful when troubleshooting problems.
- You have a strong work ethic and are able to complete tasks independently.
- You have experience using SQL (highly desirable), MS Excel (highly desirable), XML and exposure to Monitoring tools.
- A degree in Computing or STEM stream.
Added Bonus If You Have
- You understand computer logic and/or programming concepts.
- ITIL Foundation v3/2011 or higher certified.
- Previous experience of Atlassian JIRA/JIRA Service Desk or similar.
- Experience working in a controlled environment, such as Financial Services.
What We Offer You
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
- Flexible and creative work environment.
- Diverse and collaborative atmosphere.
- Professional and personal development resources.
- Opportunities to volunteer and support charities.
- Competitive salary and benefits.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Product Technical Support Analyst II in London employer: FIS
FIS is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while working alongside a talented team in the fast-paced financial technology sector. With a commitment to excellence and a supportive environment, FIS empowers its employees to thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Product Technical Support Analyst II in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at FIS or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to FIS.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like FIS.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like FIS that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Product Technical Support Analyst II in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at FIS.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at FIS and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at FIS
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If FIS uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
