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For Companies At a Glance
- Tasks: Drive client satisfaction and success through strategic partnerships and tailored solutions.
- Company: Join a leading fintech company with a diverse and inclusive culture.
- Benefits: Competitive salary, continuous learning, collaborative environment, and opportunities to give back.
- Why this job: Make a real impact in the fintech world while building strong client relationships.
- Qualifications: 5-7 years in Client Success or Account Management, with strong analytical and communication skills.
- Other info: Be part of a dynamic team that values your voice and fosters career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse, and our colleagues work together and celebrate together. If you want to advance the world of fintech, we would like to ask you â Are you FIS?
The Client Success Manager (CSM) is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. By serving as a strategic partner, the CSM ensures clients realise the full value of their investment, fostering longâterm relationships and aligning solution outcomes with business goals.
The Client Success Manager is part of the Client Success organisation and orchestrates the postâsales experience for clients. Their priority is to use their product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realise value from products. CSMs are also responsible for minimising churn/compression risk and identifying expansion opportunities.
What You Will Be Doing
- Act as a subject matter expert in businessâspecific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities.
- Collaborate crossâfunctionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact.
- Build strong relationships with clients, proactively engage across the lifecycle, and enable value realisation.
- Develop a deep understanding of clients' business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption.
- Proactively analyse client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn.
- Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback.
- Capture, communicate, and bring forward expansion recommendations from customer insights to sellers.
- Act as a liaison between product management and clients; partner with sales & professional services teams.
- Participate in the renewal process and articulate the renewal value story to clients.
What You Will Need
- 5â7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles.
- Bachelor's degree; relevant previous experience in financial technology services.
- Ability to clearly articulate business value (written/verbal) to various stakeholders within clients' organisations.
- Knowledge of financial technology industry and products, including market trends, challenges, and opportunities.
- Strong analytical skills, including experience with Tableau or similar software, and turning data into insights.
- Strong communication/presentation skills and confidence in all levels of customer engagement/situations.
- Strong leadership and ability to collaborate with crossâfunctional teams including Sales, Renewals, technical roles.
What We Offer You
- A voice in the future of fintech.
- Alwaysâon learning and development.
- Collaborative work environment.
- Opportunities to give back.
- Competitive salary and benefits.
Account Manager Senior, Client Success (CSM) in London employer: FIS
Contact Detail:
FIS Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Account Manager Senior, Client Success (CSM) in London
â¨Tip Number 1
Network like a pro! Reach out to current or former employees at FIS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
â¨Tip Number 2
Prepare for the interview by researching FIS's latest projects and trends in fintech. Show them youâre not just another candidate; youâre genuinely interested in their mission and how you can contribute.
â¨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Client Success Manager. Use specific examples that highlight your skills in driving client satisfaction and solution adoption.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre serious about joining the team.
We think you need these skills to ace Account Manager Senior, Client Success (CSM) in London
Some tips for your application đŤĄ
Show Your Expertise: Make sure to highlight your experience in Client Success or Account Management. We want to see how you've driven client satisfaction and solution adoption in your previous roles, so donât hold back on those success stories!
Tailor Your Application: Take a moment to customise your application for the role. Use keywords from the job description to show us you understand what we're looking for. This helps us see how you fit into our team and the fintech world.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point. Avoid jargon unless itâs relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, itâs super easy to do!
How to prepare for a job interview at FIS
â¨Know Your Stuff
Make sure you have a solid understanding of the fintech industry and the specific solutions offered by the company. Brush up on market trends, challenges, and opportunities so you can speak confidently about how you can drive client satisfaction and solution adoption.
â¨Showcase Your Relationship Skills
As a Client Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully engaged with clients, identified their needs, and helped them achieve their business goals. This will demonstrate your ability to foster long-term partnerships.
â¨Be Data-Driven
Familiarise yourself with tools like Tableau or similar software. Be ready to discuss how you've used data to analyse client health and product usage in previous roles. Highlight any instances where your insights led to improved product adoption or reduced churn.
â¨Prepare for Strategic Conversations
Think about how you would lead strategic discussions with senior stakeholders. Prepare to articulate how you can align solution outcomes with business objectives and present a joint success plan that includes milestones and measurable KPIs. This will show your strategic mindset and readiness for the role.