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- Tasks: Identify and minimise fraud losses for clients using debit, prepaid, and credit cards.
- Company: FIS is the world's largest provider of banking and payments technologies.
- Benefits: Enjoy a competitive salary, flexible work environment, and career development opportunities.
- Why this job: Join a fun, diverse team tackling real challenges in financial services and technology.
- Qualifications: No prior experience required; enthusiasm and communication skills are key!
- Other info: Work 35 hours a week with shifts between 8am to 8pm, including some weekends.
The predicted salary is between 24000 - 36000 £ per year.
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About The Team
FIS is the world’s largest global provider dedicated to banking and payments technologies. You will be joining an existing team of Fraud Support Associates based within our Birmingham Office. Our team is fast-paced, friendly, diverse and always determined to provide the best possible solutions to clients and customers.
What You Will Be Doing
- Working as part of the team the purpose of your role will initially be to identify and minimise fraud losses for our clients issuing debit, prepaid and credit cards.
- As you develop further into other areas of the business you may also monitor referrals created where FIS provide Anti-Money Laundering and Customer Due Diligence screening.
Key Accountabilities
- To monitor and investigate potentially fraudulent transactions in an efficient and timely manner.
- To support the team responsibilities by working to department standards and ideals.
- Follow client defined and documented processes for alert review, customer contact and account blocking strategies.
- Review of application fraud, AML alerts and referrals and investigation and escalation of potential associated concerns.
- Reviewing application information in conjunction with other data sources for anomalies or inconsistencies.
- Monitoring alerts and workloads across multiple systems to mitigate transactional fraud losses.
What You Bring
- An enthusiasm to develop, enhance and realise the department vision to provide its customers with an effective, efficient, and exceptional financial crime solution.
- Ability to maintain focus and drive to complete workloads efficiently.
- Experience in a Financial Crime team/department or a customer services unit for a retail bank or business process outsourcer.
- Excellent interpersonal, written, and verbal communication skills.
- The role will also be open to entry level applicants.
Added Bonus If You Have
- Knowledge of chargeback processes would be an advantage, but not a prerequisite.
- Working knowledge of industry best practice fraud operations processes.
- Knowledge of fraud, AML and compliance related regulations (GDPR, PCI, FCA, etc).
What We Offer You
- 35 working hours per week, Monday to Sunday with agreed shifts between 8am to 8pm; inclusive of working 3 weekends out of 8.
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
- A competitive salary.
- A variety of career development tools, resources and opportunities.
- A work environment built on collaboration, flexibility and respect.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Fraud Support Associate I employer: FIS
Contact Detail:
FIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Support Associate I
✨Tip Number 1
Familiarise yourself with the latest trends in financial crime and fraud prevention. Understanding current tactics used by fraudsters can give you an edge during interviews, showing your proactive approach to the role.
✨Tip Number 2
Network with professionals in the financial services sector, especially those working in fraud prevention. Engaging with industry experts can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've identified or dealt with fraudulent activities. Having concrete examples ready will demonstrate your problem-solving skills and your ability to handle high-pressure situations.
✨Tip Number 4
Research FIS's values and culture thoroughly. Tailoring your conversation to align with their emphasis on collaboration and innovation can help you stand out as a candidate who fits well within their team.
We think you need these skills to ace Fraud Support Associate I
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Fraud Support Associate I. Familiarise yourself with the key accountabilities mentioned in the job description, such as monitoring and investigating fraudulent transactions.
Tailor Your CV: Customise your CV to highlight relevant experience in financial crime or customer service roles. Emphasise any skills that align with the job requirements, such as excellent communication skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at FIS and how your background makes you a great fit for the team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented clearly.
How to prepare for a job interview at FIS
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Fraud Support Associate I. Familiarise yourself with terms like fraud detection, AML alerts, and customer due diligence, as these will likely come up during your interview.
✨Show Your Enthusiasm
FIS values motivated and forward-thinking individuals. Be prepared to express your enthusiasm for the role and the company. Share examples of how you've demonstrated a proactive approach in previous roles or projects.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations related to fraud detection and customer service. Think of examples from your past experiences where you successfully resolved issues or identified potential fraud.
✨Highlight Communication Skills
Excellent interpersonal, written, and verbal communication skills are crucial for this role. Be ready to discuss how you've effectively communicated with clients or team members in the past, especially in high-pressure situations.
