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For Companies At a Glance
- Tasks: Monitor and investigate potential fraud transactions to protect clients' financial interests.
- Company: FIS is a leading global provider of banking and payments technologies.
- Benefits: Enjoy a competitive salary, flexible working hours, and career development opportunities.
- Why this job: Join a fun, diverse team tackling real-world financial challenges while making a difference.
- Qualifications: No prior experience required; enthusiasm and communication skills are key!
- Other info: Work shifts include weekends, with a supportive environment for growth.
The predicted salary is between 28800 - 42000 £ per year.
Position Type
Full time
Type Of Hire
Experienced (relevant combo of work and education)
Education Desired
General Equivalency Diploma
Are you curious, motivated, and forward-thinking? At FIS you\’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About The Team
FIS is the world\’s largest global provider dedicated to banking and payments technologies. You will be joining an existing team of Fraud Support Associates based within our Birmingham Office. Our team is fast-paced, friendly, diverse and always determined to provide the best possible solutions to clients and customers.
What You Will Be Doing
Working as part of the team the purpose of your role will initially be to identify and minimise fraud losses for our clients issuing debit, prepaid and credit cards. As you develop further into other areas of the business you may also monitor referrals created where FIS provide Anti-Money Laundering and Customer Due Diligence screening.
Key Accountabilities
To monitor and investigate potentially fraudulent transactions in an efficient and timely manner
To support the team responsibilities by working to department standards and ideals
Follow client defined and documented processes for alert review, customer contact and account blocking strategies
Review of application fraud, AML alerts and referrals and investigation and escalation of potential associated concerns
Reviewing application information in conjunction with other data sources for anomalies or inconsistencies
Monitoring alerts and workloads across multiple systems to mitigate transactional fraud losses
What You Bring
An enthusiasm to develop, enhance and realise the department vision to provide its customers with an effective, efficient, and exceptional financial crime solution
Ability to maintain focus and drive to complete workloads efficiently
Experience in a Financial Crime team/department or a customer services unit for a retail bank or business process outsourcer
Excellent interpersonal, written, and verbal communication skills
The role will also be open to entry level applicants
Added Bonus If You Have
Knowledge of chargeback processes would be an advantage, but not a prerequisite
Working knowledge of industry best practice fraud operations processes
Knowledge of fraud, AML and compliance related regulations (GDPR, PCI, FCA, etc)
What We Offer You
Working hours Monday to Sunday between 8pm – 8am; inclusive of some weekend working
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A competitive salary
A variety of career development tools, resources and opportunities
A work environment built on collaboration, flexibility and respect
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Fraud Support Associate employer: FIS
Contact Detail:
FIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Support Associate
✨Tip Number 1
Familiarise yourself with the latest trends in financial crime and fraud prevention. Understanding current methods used by fraudsters can give you an edge during interviews, showing your proactive approach to the role.
✨Tip Number 2
Network with professionals in the financial services industry, especially those working in fraud prevention. Engaging with them on platforms like LinkedIn can provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences where you successfully identified or resolved issues related to fraud or customer service. This will demonstrate your problem-solving skills.
✨Tip Number 4
Research FIS as a company and their specific values and culture. Tailoring your conversation to align with their mission and demonstrating how you fit into their team dynamic can make a strong impression.
We think you need these skills to ace Fraud Support Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial crime or customer service. Use keywords from the job description, such as 'fraud losses', 'AML alerts', and 'investigation'.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at FIS and how your skills align with their mission to provide exceptional financial crime solutions.
Showcase Communication Skills: Since excellent interpersonal and communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively, both in writing and verbally.
Highlight Relevant Knowledge: If you have any knowledge of fraud, AML, or compliance regulations, make sure to include this in your application. Even if it's not a prerequisite, it can set you apart from other candidates.
How to prepare for a job interview at FIS
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Fraud Support Associate. Familiarise yourself with the key accountabilities mentioned in the job description, such as monitoring and investigating fraudulent transactions.
✨Show Your Enthusiasm
Demonstrate your passion for financial crime prevention and your eagerness to contribute to the team's vision. Share examples of how you've previously engaged with similar challenges or environments.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle specific situations related to fraud detection and customer service, and be ready to articulate your thought process.
✨Highlight Relevant Experience
If you have experience in a Financial Crime team or customer service, make sure to highlight this during the interview. Discuss any relevant skills or knowledge you possess, such as understanding AML regulations or chargeback processes.