At a Glance
- Tasks: Analyse customer accounts for fraud and provide top-notch customer service.
- Company: Join a dynamic team at a leading fraud detection company.
- Benefits: Competitive pay, generous leave, healthcare, and training provided.
- Other info: Enjoy a supportive work environment with great career growth opportunities.
- Why this job: Make a real difference by protecting customers from fraud.
- Qualifications: Customer service experience and strong analytical skills required.
The predicted salary is between 12 - 12 £ per hour.
Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress? We are currently hiring for a number of roles. We are seeking pragmatic, enthusiastic, determined Fraud Analysts to join our dynamic team based at a contact centre. This role will see the right candidate utilising state of the art fraud detection systems to harvest information, analysing customer accounts for signs of fraud, and obtaining information to reach the appropriate outcome. All training for this role is provided on-site, we just need individuals with a strong understanding of customer services, with a can-do attitude and a willingness to learn.
Hourly rate: £12.71
Now offering an unsociable hour's allowance:
- An additional £1.50 per hour for any shift or part-shift worked between 07:00am - 08:00am Mon-Fri / 17:00 - 20:00 Mon - Fri / 08:00am - 20:00 Sat and Sun
Benefits:
- Life Insurance – x1 Salary (Can be increased to x4 at additional cost)
- Fully paid training provided on-site where applicable
- MediCash Healthcare Plan
- Pension (Employee 5% - Company 3% contributions)
- 26 Days Annual Leave + Bank Holidays
- Option to buy additional leave
- Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
- Cycle to work scheme
- Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)
- Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)
- Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)
- Bereavement Leave – (5 Days Leave at Full Pay)
- Dependent Leave – (2 Days at Full Pay)
- Free onsite parking
- Subsidized Canteen
Responsibilities in this role:
- Completing both inbound and outbound calls
- Providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants
- Generating and assisting with completion of reports
- Blocking and transferring compromised accounts to prevent further losses and further fraudulent activities
- Organising replacement credit cards for customers
- Logging and processing complaints
- Noticing and reporting trends and common pitfalls
- Providing expert advice and support to other internal teams, providing a streamlined experience for customers
The right candidate will have:
- Customer service experience (face to face or telephone)
- Good IT literacy
- Experience working in a fast-paced environment
- Good data analysis skills
- Excellent problem-solving skills
- Organizational skills
- Experience with critical and detailed work
- Excellent communication skills both verbal and written
- The ability to work as part of a team and independently
So if you enjoy problem-solving, have a sharp eye for spotting anomalies, are resilient and motivated, and enjoy putting customers first.
Fraud Analyst employer: FIS
FIS is an exceptional employer that prioritises client success and employee growth, offering a dynamic work culture in the vibrant region of York and North Yorkshire. With competitive salaries, comprehensive benefits, and a commitment to professional development, FIS fosters long-term relationships not only with clients but also within its team, making it a rewarding place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Analyst
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FIS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FIS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Fraud Analyst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FIS:Your cover letter is your chance to shine! Tell us why you want to work at FIS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FIS!
How to prepare for a job interview at FIS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
