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FIS

Client Services Manager II

London Full-Time 36000 - 60000 £ / year (est.) No home office possible

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At a Glance

Tasks: Manage client relationships and ensure top-notch service delivery.
Company: FIS is a leading fintech company transforming financial operations globally.
Benefits: Enjoy a collaborative work environment, competitive salary, and attractive benefits.
Why this job: Join a passionate team focused on client excellence and impactful service improvements.
Qualifications: Bachelor's degree or equivalent experience; 3+ years in client relationship management.
Other info: Opportunity to grow your career in a dynamic, inclusive workplace.

The predicted salary is between 36000 - 60000 £ per year.

Join to apply for the Client Services Manager II role at FIS

Type Of Hire
Experienced (relevant combo of work and education)

Education Desired
Bachelor of Commerce/Business

Position Type
Full time
Type Of Hire
Experienced (relevant combo of work and education)
Education Desired
Bachelor of Commerce/Business
Travel Percentage
5 – 10%
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you~ Are you FIS?
We are currently looking for a Client Services Manager II to join our London team that is responsible for the EMEA clients of our treasury solution “Integrity”.
About The Role
The Client Service Manager (CSM) will be responsible for working with key customer stakeholders and FIS Integrity Management to ensure that we build transparent relationships, with service improvement initiatives where required, and really provide best in class customer satisfaction levels. Manage the service side of the client relationship including escalation, effective oversight of client satisfaction to ensure they remain with FIS.
About The Team
We are global support team who are passionate about helping clients run their financial operations.
We cooperate closely together, fostering a collaborative environment where everyone\’s contributions are valued.
We place a strong emphasis on Client Excellence providing the highest level of service possible.
What You Will Be Doing

Build professional relationships with key client staff
Successful service delivery – SLA achievement and high level of customer satisfaction
Monitoring overall performance of Integrity Support, along with the client satisfaction
Good communication around issues and opportunities – get things done, make things happen, whilst gaining the confidence of our client base
Collaborate with senior management on client account management and growth and provide positive impact in reducing future client attrition
Act as a point of escalation for operational issues and service-related enquiries for Key clients and any clients within the Critical Care Programme
Engage with Client to understand current and future business requirements
Working with the client and operations teams to identify and manage service improvement activities
Ability to follow established best practices for service management and delivery along with monthly service reporting to clients and internal stakeholders

What You Bring

Either equivalent combination of education, training, or work experience or bachelor’s degree in business or related field
Communicates ideas both verbally and in written form in a clear, concise, and professional manner in English
3+ years of relevant experience
Proven experience in supporting/managing Business Applications in a production environment
Have a good grasp and understanding of client relationship
Ability to work in a matrix organization and work and lead cross functional teams to meet customer/project objectives
Excellent communication and interpersonal skills with the ability to develop and maintain relationships across various levels within the customer organization

Added bonus if you have

Treasury experience supporting Treasury Products
Background in service management

What We Offer You
At FIS, you can learn, grow and make an impact in your career. Our benefits include~

A work environment built on collaboration, flexibility and respect
Report into the Sr Director of SaaS Operations
Competitive salary and attractive range of benefits designed to help support your lifestyle and wellbeing
Varied and challenging work to help you grow your client relationship experience

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Business Development and Sales
Industries

IT Services and IT Consulting and Financial Services

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