Certification and Process Manager

About the team

The role will be managed by the Training & Accreditation Director within the Shared & Delivery Services Team, who pull together all shared functions used across the division. This includes Training & Certification as well as Recruitment and Contractor Management. As a team our aim is to provide cost benefits and scale at pace.

About the Role

We are seeking a highly organised and detail‑driven Certification Specialist to join our division. Reporting directly to a division executive, you will be responsible for designing, managing, and maintaining the full certification framework across multiple product areas and teams. You will also be responsible for and own key processes that relate to the delivery of training and certification from the division. This is a critical role that ensures our products, people, and processes meet the highest standards of quality, compliance, and capability expected in the financial technology sector. You will work cross‑functionally with our product and support, Training & Accreditation, and senior leadership teams.

What you will be doing:

• Develop and maintain a complete certification inventory for all product areas, covering operational, and product‑specific certifications.
• Assess and document certification requirements in line with industry standards, client expectations, and regulatory frameworks.
• Collaborate with the Training & Accreditation Team (including programme owners) to develop and enhance internal certification and digital badging pathways.
• Maintain consistency and quality across certification assessments, learning pathways, and validation processes.
• Work with Product Managers and Solution Leads to define the certification requirements unique to each product, line of business or service line.
• Act as escalation point and manage the relationship with external suppliers, vendors and bodies.
• Provide guidance on documentation or capability changes required to meet certification standards.
• Acts as escalation point for certification issues that require resolution, direction and determine resourcing requirements to support and gaps.
• Deliver clear dashboards and updates for the division executive, highlighting certification coverage, risks, renewal timelines, and compliance status.
• Act as the primary point of contact for certification queries across the division.
• Manage the end‑to‑end certification lifecycle, including scheduling, renewals, audits, and evidence collection.
• Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved.
• Manage and provide content for certification roadmaps, ensures timely delivery and provides business reasons for any changes/revisions made to roadmaps.
• Lead and oversee multiple concurrent projects, ensuring effective governance, risk management, and control frameworks are consistently applied to maintain delivery quality and compliance.
• Maintain accurate records, documentation repositories, certification scorecards, and audit trails.
• Manage, develop and own key operational processes that support the running and delivery of learning and certification in the division.

Other related duties assigned as needed.

What you will bring:

• Demonstrable experience in a Fintech, RegTech, financial services, or technology environment.
• Experience of working with / or in Learning & Development teams in large global organisations.
• Ability to manage many projects and programmes, with proven capability to a very high standard.
• Strong understanding of industry certification frameworks.
• Proven experience managing certification, training, accreditation, or governance processes.
• Excellent analytical, organisational, and documentation skills.
• Ability to engage effectively with technical and non‑technical stakeholders, including senior leadership.

Desirable

• Experience contributing to or managing internal digital learning, accreditation, or badging programmes.
• Knowledge of fintech product ecosystems or financial regulatory environments.

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always‑on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.