Business Technical Services Analyst III

Type Of Hire: Experienced (relevant combo of work and education)

Position Type: Full time

Working Hours: Monday - Friday, 37.5 hours per week within the hours of 08:00am - 6:00pm. This role includes participation in an on‑call rota, providing out‑of‑hours support on a rotational basis (approximately 1 week in every 5). This role is a Hybrid position with a requirement of working Tuesday, Wednesday and Thursday in office.

What We Offer:

• Life insurance, income protection, critical illness insurance
• Annual leave, 26 days + bank holidays off
• Retail Discount
• Cycle to Work scheme
• Vehicle Breakdown cover
• Electric Car Scheme
• Dining Card
• Private Medical Insurance
• Dental Insurance
• Employee Stock Purchase Plan
• Pension
• Subsidized Onsite Canteen

Responsibilities:

• Establish a positive rapport with the client(s) to develop and maintain technical relationships with peers within the client's organization, analyse the client's business, objectives and expectations, and act as go‑to person on all aspects of services and support for respective relationships.
• Evaluate the client's business requirements, estimate effort, and guide the client to utilize standard solutions while maximizing revenue.
• Convert the client's business requirements into detailed technical specifications, presenting them internally and externally while securing requirement sign‑off.
• Support business in presenting Global Payments and Global Payments' solutions and services, with the objective to generate revenue by meeting with non‑management client representatives to demo products and services covered under the clients subscription agreement, but not currently being utilized.
• Document and maintain the client's system environments by keeping records of client functionality, environment and client specific documentation while providing to more senior levels for review.
• Perform routine release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects.
• Execute simple to medium complex project/development work plans and revise them as appropriate to meet changing needs and requirements.
• Act as 24x7 first line Service Desk support, perform severity assessment and assign severity level, and monitor adherence to Service Desk SLAs.

Desired Skills And Capabilities:

• Seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways.
• Database development skills in Oracle PL/SQL.
• Programming skills in C, C++, ANSI C, VB.NET, ASP.NET and Microsoft Visual Studio; knowledge of UNIX/Linux Operating Systems.
• Bankcard Business Knowledge – good understanding of the bankcard business requirements and process flows.
• Language Skills – good knowledge of English, written and verbal and in Commonwealth of Independent States (CIS) and Brazil command of local language.

Minimum Qualifications:

• Experience in using AWS platform and Cloud Services.
• Bachelor's Degree.
• Relevant Experience or Degree in Information Technology or related field.
• Typically Minimum 4 Years Relevant Experience.
• Experience in API, analysis, programming and issue analysis of financial services software.

Preferred Qualifications:

• Master's Degree in Information Technology or related field.
• Typically Minimum 6 Years Relevant Experience.
• Including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, proven experience in writing and analyzing Prime Licensing code.
• IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification.