Business Systems Analysis Lead

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together.

What You Will Be Doing

• Maintain knowledge of an assigned set of clients in terms of their business and their solutions/configurations for a particular domain or functional area.
• Provide business and technical support to assigned clients through issue resolution, consulting on system functionality, best in class recommendations, and ensuring adherence to our client’s Service Level Agreements in all respects and to serve as a single point of governance and technical escalation.
• Identify revenue generating opportunities, documenting requirements, and proposing solutions that maximize FIS revenue while providing Business Technical Support until closure.
• Learn to establish a positive rapport with the client(s) to develop and maintain long‑term relationships, to understand the client’s business, their objectives and expectations, and to gain experience in acting as go‑to person on all aspects of services and support for assigned relationships.
• Assist in the evaluation process of the client’s business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue.
• Support higher level analysts on sub‑components of major initiatives.
• Participate in converting the client’s business requirements into detailed technical specifications and learn how to present them internally and externally while securing requirement sign‑off.
• Gain and maintain knowledge of how to identify critical business impact issues from the Service Desk.
• Assist with documents and maintenance to the clients’ system environments by keeping records of client functionality, environment, and client specific documentation while providing summary level details to more senior levels for review and feedback.
• Participate in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release does not negatively impact client operations.
• Take part in execution of simple project/development work plans and learn to revise them as appropriate to meet changing needs and requirements.
• Occasionally act as 24x7 first line Service Desk support, as requested, and monitor adherence to Service Desk SLAs (Service Level Agreements).

What You Will Need

• Master’s Degree - In Information Technology or related field.
• Typically, 3-4 Years Relevant Experience.
• Experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, and writing and analyzing.
• Prior experience with ServiceNow and Jira applications supporting clients in an L2 support role for issue resolution.
• Prior experience with on‑call support and working on high‑priority incidents in a fast‑paced environment and communicating to all levels of eldership across internal and external clients.
• IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification a plus.
• Skills / Knowledge - Developing professional expertise, applying company policies and procedures to resolve a variety of issues.
• Job Complexity - Works on problems with moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
• Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
• Bankcard Business Knowledge - Extends knowledge of bankcard business requirements and process flows.
• Programming exposure – Prior experience evaluating both issues and projects looking at programming code and databases across mainframe and distributed platforms. For example, Cobol, mainframe tools, SQL Server, Java, C, C++, ANSI C, VB.NET, ASP.NET and Microsoft Visual Studio a plus.

Added Bonus If You Have

• Experience working with APIs and supporting real‑time communications.
• Ability to take technical information and make it business friendly.
• Worked on‑call support for issues (on a rotating schedule).
• Credit card knowledge and experience a plus; particularly in Authorizations card processing and credit card lifecycle flows for card issuers.

What We Offer You

• Flexible and creative work environment.
• Diverse and collaborative atmosphere.
• Professional and personal development resources.
• Opportunities to volunteer and support charities.
• Competitive salary and benefits.

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