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For Companies At a Glance
- Tasks: Support clients with treasury software, resolve issues, and ensure satisfaction.
- Company: FIS is a leading fintech company focused on delivering exceptional client experiences.
- Benefits: Enjoy competitive salary, personal growth tools, and a diverse work environment.
- Why this job: Join a dynamic team, mentor others, and make a real impact in fintech.
- Qualifications: Experience in treasury services, strong analytical skills, and fluency in English required.
- Other info: Knowledge of SQL/Oracle databases and TMS systems is a plus.
The predicted salary is between 43200 - 72000 £ per year.
About the team
At FIS we are looking for an experienced Product Support Representative to join the EMEA Treasury Client Services team. We are a client facing financial application support team that delivers an excellent customer experience for our blue-chip corporate and banking treasury clients.
What you will be doing
- All aspects of client satisfaction and happiness related to their customer experience with Support.
- Resolving complex issues requiring in-depth knowledge and skills.
- Support our treasury software solutions and ensure the quality and utilization of FIS financial & treasury products satisfy client needs.
- Recreate client issues and troubleshoot problems to support product quality.
- Display competency within the complex modules of Treasury, Cash Management, Accounting and Risk Management.
- Communicate with the development centers (directly when needed) and designated conduits (PS, other support teams etc.), on product issues.
- Work closely with account managers on any issues that need to be escalated.
- Take complete ownership of the issue resolution process.
- Proactively maintain entire existing professional relationships through regular client contact.
- Mentor and support less experienced consultants, transferring specialist knowledge to other members of the Client Services team.
- Schedule and conduct service review calls with our clients.
Position Requirements:
- Experience in a treasury client services or consulting role.
- Proven understanding of the Corporate and Banking Treasury space.
- Two years treasury / financial markets knowledge preferable.
- Good knowledge and understanding of financial operational and business processes.
- Knowledge of financial instruments (Repos, Gilts, Collateralized Debt, Treasury Bills, MM, Bonds etc.)
- Awareness and appreciation of Treasury markets and clients within the region.
- Previous working knowledge of a TMS system such as Quantum is highly desirable.
- Client facing focus on day-to-day work.
- Ability to work as part of a team, sharing knowledge and skills.
- Disciplined administration skills to allow effective administration and follow-up of support issues.
- Perfectly fluent in English. A second European language is an advantage.
Skills:
- Strong analytical and problem-solving skills.
- Excellent interpersonal, oral and written communication skills.
- Ability to communicate at all levels within an organization required.
- Ability to build, maintain strong client relationships.
- Ability to effectively learn technical products, services and solutions and readily apply new knowledge is required.
- Able to take the initiative and work independently or in a team.
Desirable:
- Good technical skills and basic technical knowledge - any experience on working with SQL and/or Oracle databases an advantage, as would experience of working with Crystal Report Writer.
- Proficiency in Windows based applications (WORD, EXCEL and Power Point) highly preferred.
What we offer you:
- Opportunities to innovate in fintech.
- Tools for personal and professional growth.
- Inclusive and diverse work environment.
- Resources to invest in your community.
- Competitive salary and benefits.
Product Support Representative Senior | London, UK employer: FIS, Inc.
Contact Detail:
FIS, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Representative Senior | London, UK
✨Tip Number 1
Familiarise yourself with the specific treasury software solutions mentioned in the job description, such as TMS systems like Quantum. Understanding these tools will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Brush up on your knowledge of financial instruments and treasury markets. Being able to discuss these topics confidently will show your expertise and commitment to the role, making you a more attractive candidate.
✨Tip Number 3
Network with current or former employees of FIS, especially those in client services or treasury roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to showcase your problem-solving skills through real-life examples. Think of complex issues you've resolved in previous roles, particularly in client-facing situations, as this will highlight your ability to take ownership of the issue resolution process.
We think you need these skills to ace Product Support Representative Senior | London, UK
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Product Support Representative position. Tailor your application to highlight relevant experience in treasury client services or consulting.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with financial markets, treasury software solutions, and any specific knowledge of TMS systems like Quantum. Use concrete examples to demonstrate your problem-solving skills and client-facing experience.
Showcase Communication Skills: Since this role requires excellent interpersonal and communication skills, ensure your application reflects your ability to communicate effectively at all levels. Consider including examples of how you've built and maintained strong client relationships.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application demonstrates attention to detail, which is crucial for a role that involves resolving complex issues and maintaining client satisfaction.
How to prepare for a job interview at FIS, Inc.
✨Understand the Treasury Landscape
Make sure you have a solid grasp of the corporate and banking treasury space. Familiarise yourself with financial instruments like Repos, Gilts, and Treasury Bills, as well as the specific challenges clients face in this sector.
✨Showcase Problem-Solving Skills
Prepare to discuss examples where you've resolved complex issues in previous roles. Highlight your analytical skills and how you've used them to troubleshoot problems effectively, especially in client-facing situations.
✨Demonstrate Communication Proficiency
Since this role requires excellent interpersonal skills, practice articulating your thoughts clearly. Be ready to explain technical concepts in simple terms, as you'll need to communicate with clients and various teams.
✨Highlight Mentorship Experience
If you've mentored or supported less experienced colleagues, share those experiences. This shows your ability to transfer knowledge and contribute to team development, which is crucial for the role.
