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- Tasks: Drive client satisfaction and solution adoption for FIS Payments across Europe.
- Company: Join FIS, a leader in fintech solutions powering the global economy.
- Benefits: Enjoy competitive salary, continuous learning, and a collaborative culture.
- Other info: Be part of an inclusive team that values innovation and community engagement.
- Why this job: Shape the future of Payments while making a real impact on clients' success.
- Qualifications: Experience in Client Success or Account Management within fintech or financial services.
The predicted salary is between 60000 - 75000 £ per year.
Based in London, the Client Success Manager (CSM) will play a critical role in driving client satisfaction, solution adoption, and long-term value for FIS Payments solutions across European clients. Acting as a trusted strategic partner, the CSM ensures clients realise measurable business outcomes from their investment in FIS, aligning Payments technology capabilities with client objectives and regulatory, operational, and growth priorities.
About the team
The Client Success Manager sits within the Client Success organisation, orchestrating the post-sales experience for Payments clients across Europe. The team's focus is on:
- Accelerating product adoption and value realisation
- Delivering measurable ROI aligned to client business outcomes
- Minimising churn and commercial risk
- Identifying expansion and growth opportunities across the Payments portfolio
Responsibilities
- Act as a subject matter expert in Payments, leading strategic, value-based conversations with senior client stakeholders across Europe
- Build trusted, long-term relationships and proactively engage clients across the full lifecycle to enable consistent value realisation
- Develop a deep understanding of client business goals, Payments strategies, and regulatory environments, translating these into joint success plans with clear milestones and measurable KPIs
- Collaborate closely with Sales, Product, Professional Services, Renewals and Support teams to deliver cohesive client outcomes
- Analyse client health, usage and adoption data to anticipate risk, improve adoption, drive outcomes and reduce churn
- Serve as a strategic advisor, bringing forward expansion and growth opportunities and supporting sellers with insights and recommendations
- Capture structured client feedback and influence product roadmaps in partnership with product management
- Act as a key contributor to the renewal process, clearly articulating the ongoing and incremental value delivered by FIS Payments solutions
Qualifications
- Experience in Client Success, Account Management, Client Service or similar roles within fintech, Payments or financial services
- Bachelor's degree or equivalent relevant experience
- Strong understanding of Payments solutions, market trends, and challenges within the European financial services landscape
- Proven ability to articulate business and commercial value to stakeholders at all levels, including senior executives
- Strong analytical capability, with experience using tools such as Tableau or similar, and translating data into actionable insights
- Confident communicator with strong presentation and stakeholder-management skills
- Collaborative mindset with experience working cross-functionally across sales, technical and delivery teams
Company overview
As the world works and lives faster, FIS is leading the way. Our fintech solutions power the global economy, supporting the movement of money for financial institutions, corporates and governments across Europe and beyond. At FIS, inclusion, collaboration and innovation sit at the heart of everything we do. Our colleagues work together, deliver together, and celebrate success together.
If you want to help shape the future of Payments in Europe, we'd like to ask you: Are you FIS?
Benefits
- A meaningful voice in the evolution of fintech and Payments solutions
- Continuous learning and development opportunities
- A collaborative, inclusive and high-performance culture
- Opportunities to give back to the communities where we work
- A competitive salary and benefits package, aligned to the London market
Senior Client Success Manager - Payments Solutions in London employer: FIS, Inc.
Contact Detail:
FIS, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Success Manager - Payments Solutions in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech and payments space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research FIS and its Payments solutions thoroughly. Understand their client base and think about how your experience aligns with their goals. Practise articulating your value and how you can help clients achieve measurable outcomes.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive client success in the past. Bring examples of how you’ve turned insights into action, especially in relation to payments and financial services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the FIS team. Let’s make it happen!
We think you need these skills to ace Senior Client Success Manager - Payments Solutions in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Client Success Manager. Highlight your experience in fintech and Payments, and don’t forget to showcase your ability to drive client satisfaction and value realisation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about Payments solutions and how your skills align with our mission at FIS. Be sure to mention specific achievements that demonstrate your impact in previous roles.
Showcase Your Analytical Skills: Since we love data-driven insights, make sure to highlight any experience you have with tools like Tableau. Share examples of how you've used data to improve client outcomes or drive adoption in your previous positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at FIS, Inc.
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of Payments solutions and the current trends in the European financial services landscape. Being able to discuss these topics confidently will show that you're not just familiar with the industry, but that you can also engage in strategic conversations with senior stakeholders.
✨Showcase Your Client Success Skills
Prepare examples from your past experiences where you've successfully driven client satisfaction and solution adoption. Highlight specific metrics or KPIs that demonstrate how you've added value to clients, as this aligns perfectly with the role's focus on measurable business outcomes.
✨Be a Data Detective
Familiarise yourself with tools like Tableau or similar analytics platforms. Be ready to discuss how you've used data to anticipate client needs, improve adoption rates, and reduce churn. This analytical mindset is crucial for the role and will set you apart from other candidates.
✨Build Rapport and Trust
During the interview, focus on building a connection with your interviewers. Show that you have a collaborative mindset and can work cross-functionally. Discuss how you've built long-term relationships with clients in the past, as this is key to succeeding in the Client Success Manager role.