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For Companies At a Glance
- Tasks: Lead customer engagement and manage the Insurance Risk Cloud solution.
- Company: FIS provides essential software and services to global institutions across various industries.
- Benefits: Enjoy flexible working options, professional development, and a collaborative work environment.
- Why this job: Join a dynamic team driving innovation in cloud solutions for top insurance companies.
- Qualifications: Proven leadership in cloud technologies, excellent communication skills, and a degree in management.
- Other info: Expect international travel and the opportunity to influence industry thought leadership.
The predicted salary is between 72000 - 108000 £ per year.
FIS' Risk Business provides mission-critical software and services to institutions across many industry sectors globally. Our Insurance Risk solution is used by over 1,000 insurers and leading consulting firms, who rely on this solution to manage their risk, optimise their capital, and price their products. We provide support for customers on premise or using our cloud solution.
You would be responsible for customer engagement and relations for the Insurance Risk Suite Managed Cloud Service and be part of a large team with members located across the globe, focused on delivering leading solutions and customer excellence. There will likely be additional responsibilities determined through the implementation of the new Values Streams operating model.
What you will be doing
As a Director within the Risk Solutions Management and Strategy team, you will be responsible for understanding and meeting customer and industry needs. You will be responsible for the Insurance Risk Cloud solution, service catalogue definition, and managing any commercial aspects of the service. You will use your excellent customer relationship management skills to understand our customer's needs, establish credibility, and build positive professional relationships to drive customer success. To support this, you will have a detailed understanding of the needs of customers and be used to working with and managing large teams.
- Deep knowledge of the Insurance Risk Suite Managed Cloud roadmap and benefits to customers
- Accountable for managing a significant cloud business and achieving revenue and customer retention targets
- Attend regular customer relationship calls/meetings, on site where needed
- Responsible for ensuring alignment of service provided with customer needs and identifying and addressing service improvement opportunities
- Communication of new service offerings, pricing, and all cloud service development to sales teams
- Supporting sales organisation with complex cloud sales
- Internal and external presentations on cloud functionality, service, roadmap etc.
- Working closely with cloud vendors to drive value to our customers
- Providing Insurance/cloud thought leadership in the form of blogs, videos & conference presentations
- Owning legal contracts and all commercial aspects of the services
- Input into solution side in terms of cloud enhancements through discussions with customers and internal teams
What you bring
- Proven leadership skills, with the ability to develop and communicate cloud-related technologies as well as a vision that inspires and motivates staff and delivers excellent customer experience
- Experience in cloud technologies and platforms, especially AWS and Azure
- Understanding of cloud cost optimisation strategies and ability to analyse and optimise cloud resource usage
- Effective influencing and negotiation skills in an environment where resources required for success may not be in direct control of this role
- Innovative and creative, able to bring new thinking to the organisation and our partners
- Excellent communication skills and able to liaise with all levels of seniority up to and including board level
- Ability to collaborate effectively with cross-functional teams and partners to drive cloud initiatives
- Ability to present information tailored to diverse audiences (e.g. technical, finance, executive)
- Degree background, preferably with a strong background in management
What we offer you
- A multifaceted job with a high degree of responsibility, autonomy, and a broad spectrum of opportunities
- The chance to lead complex managed cloud deployments for some of the world's leading insurance companies
- A broad range of professional education and personal development opportunities
- A work environment built on collaboration, flexibility, and respect
- Flexible working within an office or remotely, although there is an expectation of international travel with this role
- Building a career within a large global firm with over 20,000 customers in over 130 countries
Director, Solutions Management, Insurance Risk | London, UK employer: FIS, Inc.
Contact Detail:
FIS, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Solutions Management, Insurance Risk | London, UK
✨Tip Number 1
Familiarise yourself with the latest trends in cloud technologies, especially AWS and Azure. Understanding these platforms will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the insurance and cloud sectors. Attend industry conferences or webinars where you can meet potential colleagues and learn more about the challenges they face, which can give you insights to discuss during your interviews.
✨Tip Number 3
Prepare to showcase your leadership skills by gathering examples of how you've successfully managed teams and projects in the past. Be ready to discuss specific instances where your influence led to positive outcomes, particularly in cloud-related initiatives.
✨Tip Number 4
Research StudySmarter and our approach to customer engagement and service delivery. Understanding our values and how we operate will allow you to align your answers with our mission and demonstrate that you're a great fit for our team.
We think you need these skills to ace Director, Solutions Management, Insurance Risk | London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cloud technologies, customer relationship management, and leadership skills. Use specific examples that demonstrate your ability to manage large teams and drive customer success.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the insurance risk sector and how your background aligns with the responsibilities of the role. Mention your understanding of cloud solutions and your experience with AWS and Azure.
Showcase Your Communication Skills: Since the role requires excellent communication skills, consider including examples of how you've effectively communicated complex information to diverse audiences. This could be through presentations, reports, or other forms of communication.
Highlight Thought Leadership: If you have experience in thought leadership, such as writing blogs or giving presentations on cloud technologies, make sure to include this in your application. It shows your expertise and commitment to the industry.
How to prepare for a job interview at FIS, Inc.
✨Showcase Your Leadership Skills
As a Director, you'll need to demonstrate your proven leadership abilities. Prepare examples of how you've inspired and motivated teams in the past, particularly in cloud-related projects. Highlight your experience in managing large teams and driving customer success.
✨Understand Cloud Technologies
Familiarise yourself with cloud technologies, especially AWS and Azure, as well as cloud cost optimisation strategies. Be ready to discuss how you can leverage these technologies to meet customer needs and improve service delivery.
✨Prepare for Customer Engagement Scenarios
Since customer relationship management is key for this role, think of scenarios where you've successfully engaged with clients. Be prepared to discuss how you would handle complex customer interactions and ensure alignment with their needs.
✨Communicate Effectively Across Levels
You’ll be liaising with various stakeholders, including senior executives. Practice tailoring your communication style to different audiences, ensuring you can present technical information clearly and persuasively to both technical and non-technical individuals.
