At a Glance
- Tasks: Provide top-notch customer service and manage accounts for well-known banks.
- Company: Join a leading fintech company with a diverse and inclusive culture.
- Benefits: Enjoy competitive pay, life insurance, healthcare, and generous leave options.
- Other info: Fully paid training and excellent career growth opportunities await you.
- Why this job: Be part of a vibrant team making a real difference in customer experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 18900 - 23100 £ per year.
into recurring issues Working with other internal teams to provide a streamlined experience for customers
What you bring?
- Customer service experience (face to face or telephone)
- An understanding of credit cards
- Excellent communication and listening skills
- IT skills
- Good level of spoken and written English
- An ability to work as part of a team
- Good telephone manner
- An ability to work under pressure and manage stress
- Customer focused and results-orientated
What we offer you?
- Unsociable hours allowance: An additional £1.50 per hour for any shift or part-shift worked between 07:00am - 08:00am Mon-Fri / 17:00 - 20:00 Mon - Fri / 08:00am - 20:00 Sat and Sun
- Life Insurance - x1
- Salary (Can be increased to x4 at additional cost)
- Fully paid training provided on-site where applicable
- Medi Cash Healthcare Plan
- Pension (Employee 5% - Company 3% contributions)
- 26 Days Annual Leave + Bank Holidays with the option to buy additional leave
- Enhanced Sick Pay - 13 Weeks full pay after 12 months
- service chance for this to increase based on length of service with us
- Cycle to work scheme
- Maternity & Adoption Pay, Paternity Leave, Shared Parental Leave, Bereavement Leave, Dependent Leave
- Free onsite parking
- Subsidized Canteen
INDMK Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
As the world works and lives faster, FIS is leading the way.
Our fintech solutions touch nearly every market, company and person on the planet.
Our teams are inclusive and diverse.
Our colleagues work together and celebrate together.
If you want to advance the world of fintech, we'd like to ask you: Are you FIS?
About the role?
We have an amazing opportunity for vibrant, hardworking individuals to join our teams, providing excellent customer service to an array of customers of well-known banks and building societies.
We pride ourselves on being an efficient, knowledgeable, and friendly team of individuals from a range of backgrounds with a wealth of experiences.
What you will be doing?
- Answering customer queries
- Managing accounts for customers such as balance transfers, setting up direct debits, and credit limit alterations
- Providing excellent customer services at all times while building and maintaining a professional relationship with customers
- Processing card payments
- Investigations
- #J-18808-Ljbffr
Customer Service Representative employer: FIS, Inc.
FIS, Inc. is an excellent employer that fosters a dynamic work culture in the heart of London, offering competitive salaries and comprehensive benefits such as private medical cover. Employees are encouraged to grow professionally through various development opportunities, making it an ideal place for those seeking meaningful and rewarding careers in corporate governance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FIS, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FIS, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FIS, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at FIS, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FIS, Inc.!
How to prepare for a job interview at FIS, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
