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- Tasks: Lead client relationships and manage contract renewals for our innovative product portfolio.
- Company: Join a forward-thinking company specialising in payments, SaaS, and fintech solutions.
- Benefits: Enjoy flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Be a trusted advisor, drive client success, and make a real impact on business growth.
- Qualifications: Experience in contract management and key account management is essential.
- Other info: Ideal for those passionate about client engagement and strategic growth.
The predicted salary is between 48000 - 72000 £ per year.
We are seeking a dynamic and results-driven Key Accounts Manager to lead the relationship management and contract renewal process across our comprehensive product portfolio, including Accounts Payable, Accounts Receivable, EIPP, and Revenue Optimization solutions. This pivotal role will ensure client retention, revenue stability, and growth by proactively managing renewals, identifying upsell opportunities, and addressing client needs.
Key Responsibilities:
- Manage the end-to-end client contract renewal process across all product lines, ensuring timely and successful renewals.
- Grow and maintain strong client relationships and engagement with senior stakeholders, serving as a trusted advisor to address client concerns, provide thought leadership, and identify opportunities for account expansion, cross-sell and up-sell.
- Collaborate with sales, account management, operations, and pricing teams to create tailored renewal and revenue strategies that align with client needs and business objectives.
- Proactively assess data and trends to provide insights and recommendations for enhancing client's business, improving retention and driving growth.
- Mitigate risks by addressing potential churn early and developing strategies to retain at-risk clients.
Qualifications:
- Proven experience in contract management, strategic client retention, and key account management, preferably within payments, SaaS or fintech industries.
- Strong understanding of accounts payable, accounts receivable, working capital and cash flow optimization, buyer-supplier relationships, EIPP, and revenue optimization solutions.
- Exceptional communication, senior-level negotiation, and interpersonal skills.
- Analytical mindset with the ability to use data to drive decisions and strategies.
- Highly organized and detail-oriented, with a proactive approach to managing tasks and timelines.
Client Relationship Manager Senior | London, UK employer: FIS, Inc.
Contact Detail:
FIS, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager Senior | London, UK
✨Tip Number 1
Familiarise yourself with the key products mentioned in the job description, such as Accounts Payable and Revenue Optimization solutions. Understanding these areas will allow you to speak confidently about how you can add value to our clients during interviews.
✨Tip Number 2
Network with professionals in the fintech and SaaS industries. Attend relevant events or join online forums where you can connect with others who have experience in client relationship management. This can provide you with insights and potentially valuable referrals.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to manage client relationships and drive contract renewals. Highlight instances where you've successfully identified upsell opportunities or mitigated risks, as these are crucial for this role.
✨Tip Number 4
Stay updated on industry trends and challenges within the payments and fintech sectors. Being knowledgeable about current market conditions will help you engage in meaningful conversations with our team and show that you're proactive about understanding client needs.
We think you need these skills to ace Client Relationship Manager Senior | London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract management and client relationship roles. Use specific examples from your past work that demonstrate your ability to manage renewals and grow client accounts.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the job requirements, particularly your experience in the payments or fintech industries, and your approach to client retention and upselling.
Showcase Analytical Skills: Since the role requires an analytical mindset, include examples of how you've used data to drive decisions in previous positions. Highlight any specific tools or methodologies you’ve employed to assess trends and improve client relationships.
Prepare for Potential Interview Questions: Anticipate questions related to client management strategies, handling difficult clients, and your experience with contract renewals. Prepare concise, impactful stories that showcase your problem-solving abilities and negotiation skills.
How to prepare for a job interview at FIS, Inc.
✨Know Your Products Inside Out
Familiarise yourself with the comprehensive product portfolio, including Accounts Payable, Accounts Receivable, EIPP, and Revenue Optimisation solutions. Being able to discuss these products confidently will demonstrate your expertise and show that you're prepared for the role.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to engage with senior stakeholders and how you've acted as a trusted advisor to address client concerns and identify upsell opportunities.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've used data to drive decisions in previous roles. Prepare to share specific instances where your analytical mindset has led to improved client retention or growth, as this is crucial for the position.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle potential churn or develop strategies for at-risk clients. Think through your approach to mitigating risks and be ready to articulate your thought process clearly.
