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For Companies At a Glance
- Tasks: Identify and minimise fraud losses while monitoring transactions for potential fraud.
- Company: Join FIS, the world's largest provider of banking and payments technologies.
- Benefits: Enjoy a flexible work environment with career development tools and resources.
- Why this job: Be part of a fun, diverse team tackling real-world financial challenges.
- Qualifications: No experience required; enthusiasm and communication skills are key!
- Other info: Work 35 hours a week with shifts between 8am to 8pm, including some weekends.
The predicted salary is between 28800 - 43200 £ per year.
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
FIS is the world’s largest global provider dedicated to banking and payments technologies. You will be joining an existing team of Fraud Support Associates based within our Birmingham Office. Our team is fast-paced, friendly, diverse and always determined to provide the best possible solutions to clients and customers.
What you will be doing
Working as part of the team the purpose of your role will initially be to identify and minimise fraud losses for our clients issuing debit, prepaid and credit cards. As you develop further into other areas of the business you may also monitor referrals created where FIS provide Anti-Money Laundering and Customer Due Diligence screening.
Key Accountabilities:
To monitor and investigate potentially fraudulent transactions in an efficient and timely manner.
To support the team responsibilities by working to department standards and ideals.
Follow client defined and documented processes for alert review, customer contact and account blocking strategies.
Review of application fraud, AML alerts and referrals and investigation and escalation of potential associated concerns.
Reviewing application information in conjunction with other data sources for anomalies or inconsistencies.
Monitoring alerts and workloads across multiple systems to mitigate transactional fraud losses.
What you bring:
An enthusiasm to develop, enhance and realise the department vision to provide its customers with an effective, efficient, and exceptional financial crime solution.
Ability to maintain focus and drive to complete workloads efficiently.
Experience in a Financial Crime team/department or a customer services unit for a retail bank or business process outsourcer.
Excellent interpersonal, written, and verbal communication skills.
The role will also be open to entry level applicants.
Added bonus if you have:
Knowledge of chargeback processes would be an advantage, but not a prerequisite.
Working knowledge of industry best practice fraud operations processes.
Knowledge of fraud, AML and compliance related regulations (GDPR, PCI, FCA, etc)
What we offer you
35 working hours per week, Monday to Sunday with agreed shifts between 8am to 8pm; inclusive of working 3 weekends out of 8.
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
A variety of career development tools, resources and opportunities.
A work environment built on collaboration, flexibility and respect.
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Fraud Support Associate employer: FIS Global
Contact Detail:
FIS Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Support Associate
✨Tip Number 1
Familiarise yourself with the latest trends in financial crime and fraud prevention. Understanding current methods used by fraudsters can give you an edge during interviews, showing your proactive approach to the role.
✨Tip Number 2
Network with professionals in the financial services sector, especially those working in fraud prevention. Engaging with industry experts can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss real-life scenarios where you’ve identified or dealt with fraud or customer service challenges. This will demonstrate your problem-solving skills and ability to handle pressure, which are crucial for a Fraud Support Associate.
✨Tip Number 4
Research FIS’s values and culture to align your responses during interviews. Showing that you resonate with their collaborative and fun environment can make you a more appealing candidate.
We think you need these skills to ace Fraud Support Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Fraud Support Associate position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in financial crime, customer service, or related fields. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to handle fraud-related tasks.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at FIS and how your skills can contribute to their mission of providing exceptional financial crime solutions.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a role focused on fraud prevention.
How to prepare for a job interview at FIS Global
✨Show Your Curiosity
Demonstrate your curiosity about the role and the company during the interview. Ask insightful questions about FIS's approach to fraud prevention and how the team collaborates to tackle challenges. This shows that you are genuinely interested in the position and eager to contribute.
✨Highlight Relevant Experience
If you have experience in a Financial Crime team or customer service, make sure to highlight it. Discuss specific situations where you successfully identified issues or provided solutions. This will help the interviewers see how your background aligns with their needs.
✨Emphasise Communication Skills
Since excellent interpersonal and communication skills are crucial for this role, be prepared to showcase these abilities. Use clear and concise language when answering questions, and provide examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Familiarise Yourself with Regulations
Brush up on relevant regulations such as GDPR, PCI, and FCA. Being knowledgeable about these topics will not only impress the interviewers but also demonstrate your commitment to compliance and understanding of the financial crime landscape.