At a Glance
- Tasks: Drive client satisfaction and solution adoption for FIS Payments across Europe.
- Company: Join FIS, a leading fintech company shaping the future of payments.
- Benefits: Competitive salary, continuous learning, and a collaborative culture.
- Other info: Be part of a dynamic team with opportunities for growth and community engagement.
- Why this job: Make a real impact in the fintech world while building strong client relationships.
- Qualifications: Experience in Client Success or Account Management within fintech or financial services.
The predicted salary is between 60000 - 80000 € per year.
About FIS
As the world works and lives faster, FIS is leading the way. Our fintech solutions power the global economy, supporting the movement of money for financial institutions, corporates and governments across Europe and beyond. At FIS, inclusion, collaboration and innovation sit at the heart of everything we do. Our colleagues work together, deliver together, and celebrate success together. If you want to help shape the future of Payments in Europe, we’d like to ask you: Are you FIS?
About the role
Based in London, the Client Success Manager (CSM) will play a critical role in driving client satisfaction, solution adoption, and long‑term value for FIS Payments solutions across European clients. Acting as a trusted strategic partner, the CSM ensures clients realise measurable business outcomes from their investment in FIS, aligning Payments technology capabilities with client objectives and regulatory, operational, and growth priorities.
About the team
The Client Success Manager sits within the Client Success organisation, orchestrating the post‑sales experience for Payments clients across Europe. The team’s focus is on:
- Accelerating product adoption and value realisation
- Delivering measurable ROI aligned to client business outcomes
- Minimising churn and commercial risk
- Identifying expansion and growth opportunities across the Payments portfolio
CSMs combine deep product expertise with strong commercial and relationship‑management skills to act as an extension of both the client and internal FIS teams.
What you will be doing
- Act as a subject matter expert in Payments, leading strategic, value‑based conversations with senior client stakeholders across Europe
- Build trusted, long‑term relationships and proactively engage clients across the full lifecycle to enable consistent value realisation
- Develop a deep understanding of client business goals, Payment’s strategies, and regulatory environments, translating these into joint success plans with clear milestones and measurable KPIs
- Collaborate closely with Sales, Product, Professional Services, Renewals and Support teams to deliver cohesive client outcomes
- Analyse client health, usage and adoption data to anticipate risk, improve adoption, drive outcomes and reduce churn
- Serve as a strategic advisor, bringing forward expansion and growth opportunities and supporting sellers with insights and recommendations
- Capture structured client feedback and influence product roadmaps in partnership with product management
- Act as a key contributor to the renewal process, clearly articulating the ongoing and incremental value delivered by FIS Payments solutions
What you will need
- Experience in Client Success, Account Management, Client Service or similar roles within fintech, Payments or financial services
- Bachelor’s degree or equivalent relevant experience
- Strong understanding of Payments solutions, market trends, and challenges within the European financial services landscape
- Proven ability to articulate business and commercial value to stakeholders at all levels, including senior executives
- Strong analytical capability, with experience using tools such as Tableau or similar, and translating data into actionable insights
- Confident communicator with strong presentation and stakeholder‑management skills
- Collaborative mindset with experience working cross‑functionally across sales, technical and delivery teams
What we offer you
A career at FIS is more than just a job, it’s the opportunity to shape the future of Payments and fintech in Europe. At FIS, you’ll benefit from:
- A meaningful voice in the evolution of fintech and Payments solutions
- Continuous learning and development opportunities
- A collaborative, inclusive and high‑performance culture
- Opportunities to give back to the communities where we work
- A competitive salary and benefits package, aligned to the London market
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Senior Client Success Manager – Payments Solutions employer: FIS. Empowering the Financial World
FIS is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. Employees benefit from continuous learning opportunities, a competitive salary, and a culture that values inclusion and community engagement. As a Senior Client Success Manager, you will play a pivotal role in shaping the future of Payments solutions while enjoying the support of a high-performance team dedicated to your professional growth.
Contact Detail:
FIS. Empowering the Financial World Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Success Manager – Payments Solutions
✨Tip Number 1
Network like a pro! Reach out to current or former employees at FIS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding FIS's Payments solutions inside out. Dive into their recent projects and think about how your experience aligns with their goals. This will help you stand out as a candidate who gets it!
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive client success in the past. Bring examples that highlight your ability to turn insights into action—FIS loves a data-driven approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the FIS team.
We think you need these skills to ace Senior Client Success Manager – Payments Solutions
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Client Success Manager. Highlight your experience in fintech and Payments, and don’t forget to showcase your relationship management skills. We want to see how you can bring value to our clients!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about Payments and how your background aligns with our mission at FIS. Be sure to mention specific achievements that demonstrate your ability to drive client success.
Showcase Your Analytical Skills:Since the role involves analysing client health and usage data, make sure to highlight any relevant experience you have with tools like Tableau. We love seeing candidates who can turn data into actionable insights, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the FIS team!
How to prepare for a job interview at FIS. Empowering the Financial World
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of Payments solutions and the current trends in the fintech landscape. Being able to discuss specific challenges and opportunities in the European financial services market will show that you're not just familiar with the industry, but that you're genuinely passionate about it.
✨Build Relationships Before the Interview
Try to connect with current or former employees of FIS on LinkedIn. Engaging with them can give you insights into the company culture and expectations for the role. Plus, having a few insider tips can help you tailor your responses during the interview.
✨Prepare Your Success Stories
Think of specific examples from your past experiences where you've driven client satisfaction or successfully managed accounts. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in the role and the company. Inquire about how the Client Success team collaborates with other departments or ask about the biggest challenges they face in driving client value. This shows you're not just looking for a job, but are genuinely interested in contributing to their success.
