At a Glance
- Tasks: Drive client satisfaction and solution adoption for FIS Payments across Europe.
- Company: Join FIS, a leading fintech innovator shaping the future of payments.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and innovation.
- Why this job: Be a trusted partner, making a real impact on clients' success in payments.
- Qualifications: Experience in client management and a strong understanding of payments solutions.
The predicted salary is between 60000 - 80000 € per year.
Position Type: Full time
Type Of Hire: Experienced (relevant combo of work and education)
Education Desired: Bachelor of Commerce/Business
About FIS: As the world works and lives faster, FIS is leading the way. Our fintech solutions power the global economy, supporting the movement of money for financial institutions, corporates and governments across Europe and beyond. At FIS, inclusion, collaboration and innovation sit at the heart of everything we do. Our colleagues work together, deliver together, and celebrate success together. If you want to help shape the future of Payments in Europe, we’d like to ask you: Are you FIS?
About the role: Based in London, the Client Success Manager (CSM) will play a critical role in driving client satisfaction, solution adoption, and long‑term value for FIS Payments solutions across European clients. Acting as a trusted strategic partner, the CSM ensures clients realise measurable business outcomes from their investment in FIS, aligning Payments technology capabilities with client objectives and regulatory, operational, and growth priorities.
About the team: The Client Success Manager sits within the Client Success organisation, orchestrating the post‑sales experience for Payments clients across Europe. The team’s focus is on:
- Accelerating product adoption and value realisation
- Delivering measurable ROI aligned to client business outcomes
- Minimising churn and commercial risk
- Identifying expansion and growth opportunities across the Payments portfolio
CSMs combine deep product expertise with strong commercial and relationship‑management skills to act as an extension of both the client and internal FIS teams.
What you will be doing: Act as a subject matter expert in Payments, leading strategic, value‑based conversations with senior client stakeholders across Europe. Build trusted, long‑term relationships and proactively engage clients across the full lifecycle to enable consistent value realisation. Develop a deep understanding of client business goals.
Senior Client Success Manager – Payments Solutions in London employer: FIS. Empowering the Financial World
FIS is an exceptional employer that champions a culture of inclusion, collaboration, and innovation, making it an ideal place for professionals looking to thrive in the fintech industry. Based in London, the Senior Client Success Manager role offers not only competitive benefits and opportunities for personal and professional growth but also the chance to work with cutting-edge payment solutions that shape the future of finance across Europe. Join us to be part of a dynamic team that celebrates success together while driving meaningful outcomes for our clients.
Contact Detail:
FIS. Empowering the Financial World Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Success Manager – Payments Solutions in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space, especially those who work at FIS or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching FIS's Payments solutions. Understand their products and how they align with client needs. This will help you speak confidently about how you can drive client success.
✨Tip Number 3
Showcase your relationship-building skills! During interviews, share examples of how you've developed long-term partnerships with clients. Highlight your ability to understand their business goals and deliver value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the FIS team.
We think you need these skills to ace Senior Client Success Manager – Payments Solutions in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Client Success Manager role. Highlight your experience in payments solutions and client management, showcasing how you've driven client satisfaction and value in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about payments and how your skills align with our mission at FIS. Be sure to mention specific achievements that demonstrate your ability to build long-term client relationships.
Showcase Your Knowledge:We love candidates who are well-informed! Do some research on FIS and our payment solutions. Mention any relevant trends or challenges in the industry that you’re aware of, and how you can help clients navigate them.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at FIS. Empowering the Financial World
✨Know Your Payments Inside Out
As a Senior Client Success Manager, you'll need to demonstrate your expertise in payments solutions. Brush up on the latest trends and technologies in the fintech space, especially those relevant to FIS. Be ready to discuss how these can align with client objectives.
✨Showcase Your Relationship Management Skills
FIS values collaboration and long-term relationships. Prepare examples from your past experiences where you've successfully built trust with clients. Highlight how you’ve navigated challenges and turned them into opportunities for growth.
✨Understand the Client's Business Goals
Before the interview, research potential clients of FIS and their business models. Be prepared to discuss how you would approach understanding their specific goals and how FIS’s solutions can help them achieve measurable outcomes.
✨Prepare for Value-Based Conversations
Since the role involves leading strategic discussions, practice articulating how you would drive value for clients. Think about metrics that matter to them and how you can help realise ROI through FIS’s offerings. This will show your strategic mindset.
