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- Tasks: Monitor and investigate potentially fraudulent transactions to protect clients' financial interests.
- Company: Join FIS, the world's largest provider of banking and payments technologies.
- Benefits: Enjoy a competitive salary, flexible work environment, and career development opportunities.
- Why this job: Be part of a dynamic team tackling real-world financial challenges in a fun atmosphere.
- Qualifications: No prior experience required; enthusiasm and communication skills are key!
- Other info: Work 35 hours a week with shifts between 8am to 8pm, including some weekends.
The predicted salary is between 28800 - 43200 £ per year.
Position Type: Full time
Type Of Hire: Experienced (relevant combo of work and education)
Education Desired: General Equivalency Diploma
Travel Percentage: 0%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team: FIS is the world’s largest global provider dedicated to banking and payments technologies. You will be joining an existing team of Fraud Support Associates based within our Birmingham Office. Our team is fast-paced, friendly, diverse and always determined to provide the best possible solutions to clients and customers.
What you will be doing: Working as part of the team the purpose of your role will initially be to identify and minimise fraud losses for our clients issuing debit, prepaid and credit cards. As you develop further into other areas of the business you may also monitor referrals created where FIS provide Anti-Money Laundering and Customer Due Diligence screening.
- To monitor and investigate potentially fraudulent transactions in an efficient and timely manner.
- To support the team responsibilities by working to department standards and ideals.
- Follow client defined and documented processes for alert review, customer contact and account blocking strategies.
- Review of application fraud, AML alerts and referrals and investigation and escalation of potential associated concerns.
- Reviewing application information in conjunction with other data sources for anomalies or inconsistencies.
- Monitoring alerts and workloads across multiple systems to mitigate transactional fraud losses.
What you bring:
- An enthusiasm to develop, enhance and realise the department vision to provide its customers with an effective, efficient, and exceptional financial crime solution.
- Ability to maintain focus and drive to complete workloads efficiently.
- Experience in a Financial Crime team/department or a customer services unit for a retail bank or business process outsourcer.
- Excellent interpersonal, written, and verbal communication skills.
- The role will also be open to entry level applicants.
Added bonus if you have:
- Knowledge of chargeback processes would be an advantage, but not a prerequisite.
- Working knowledge of industry best practice fraud operations processes.
- Knowledge of fraud, AML and compliance related regulations (GDPR, PCI, FCA, etc).
What we offer you:
- 35 working hours per week, Monday to Sunday with agreed shifts between 8am to 8pm; inclusive of working 3 weekends out of 8.
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
- A competitive salary.
- A variety of career development tools, resources and opportunities.
- A work environment built on collaboration, flexibility and respect.
Fraud Support Associate I employer: FIS. Empowering the Financial World
Contact Detail:
FIS. Empowering the Financial World Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Support Associate I
✨Tip Number 1
Familiarise yourself with the latest trends in financial crime and fraud prevention. Understanding current methods used by fraudsters can give you an edge during interviews, showing your proactive approach to the role.
✨Tip Number 2
Network with professionals in the financial services industry, especially those working in fraud prevention. Engaging with them on platforms like LinkedIn can provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific scenarios where you've dealt with customer service challenges or fraud-related issues. Real-life examples can demonstrate your problem-solving skills and ability to handle pressure.
✨Tip Number 4
Research FIS as a company and their approach to fraud prevention. Being knowledgeable about their values and operations will help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Fraud Support Associate I
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Fraud Support Associate I position. Tailor your application to highlight relevant experiences and skills that align with these expectations.
Highlight Relevant Experience: If you have experience in financial crime, customer service, or related fields, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate how your background makes you a suitable candidate for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working at FIS and how you can contribute to their mission of providing exceptional financial crime solutions.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the fraud support field.
How to prepare for a job interview at FIS. Empowering the Financial World
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Fraud Support Associate I. Familiarise yourself with fraud detection processes, Anti-Money Laundering (AML) regulations, and customer service protocols. This knowledge will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent interpersonal, written, and verbal communication skills are crucial for this position, prepare to showcase these during the interview. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you've effectively communicated in past roles.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific examples where you've identified and resolved issues, particularly in a fast-paced environment. Highlight your analytical skills and ability to work under pressure, as these are essential for monitoring and investigating potentially fraudulent transactions.
✨Research the Company Culture
FIS values a collaborative and fun team environment. Research their company culture and think about how your personal values align with theirs. Be ready to share why you want to be part of their team and how you can contribute to maintaining a positive workplace atmosphere.