At a Glance
- Tasks: Analyse customer accounts for fraud and provide top-notch support.
- Company: Join a dynamic team at a leading contact centre.
- Benefits: Earn £12.71 per hour plus bonuses, healthcare, and generous leave.
- Other info: Enjoy fully paid training and excellent career growth opportunities.
- Why this job: Make a real difference by protecting customers from fraud.
- Qualifications: Customer service experience and strong problem-solving skills required.
The predicted salary is between 12 - 13 £ per hour.
Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress?
We are currently hiring for a number of roles. We are seeking pragmatic, enthusiastic, determined Fraud Analysts to join our dynamic team based at a contact centre. This role will see the right candidate utilising state of the art fraud detection systems to harvest information, analysing customer accounts for signs of fraud, and obtaining information to reach the appropriate outcome.
All training for this role is provided on-site, we just need individuals with a strong understanding of customer services, with a can-do attitude and a willingness to learn.
Hourly rate: £12.71
Now offering an unsociable hour's allowance, please see benefits below!
· Unsociable hours allowance: An additional £1.50 per hour for any shift or part-shift worked between 07:00am - 08:00am Mon-Fri / 17:00 - 20:00 Mon - Fri / 08:00am - 20:00 Sat and Sun
· Life Insurance – x1 Salary (Can be increased to x4 at additional cost)
· Fully paid training provided on-site where applicable
· MediCash Healthcare Plan
· Pension (Employee 5% - Company 3% contributions)
· 26 Days Annual Leave + Bank Holidays
· Option to buy additional leave
· Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
· Cycle to work scheme
· Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)
· Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)
· Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)
· Bereavement Leave – (5 Days Leave at Full Pay)
· Dependent Leave – (2 Days at Full Pay)
· Free onsite parking
· Subsidized Canteen
RESPONSIBILITIES IN THIS ROLE:
· Completing both inbound and outbound calls
· Providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants
· Generating and assisting with completion of reports
· Blocking and transferring compromised accounts to prevent further losses and further fraudulent activities
· Organising replacement credit cards for customers
· Logging and processing complaints
· Noticing and reporting trends and common pitfalls
· Providing expert advice and support to other internal teams, providing a streamlined experience for customers
THE RIGHT CANDIDATE WILL HAVE:
· Customer service experience (face to face or telephone)
· Good IT literacy
· Experience working in a fast-paced environment
· Good data analysis skills
· Excellent problem-solving skills
· Organizational skills
· Experience with critical and detailed work
· Excellent communication skills both verbal and written
· The ability to work as part of a team and independently
So if you enjoy problem-solving, have a sharp eye for spotting anomalies, are resilient and motivated, and enjoy putting customers first, click APPLY now to become our next Fraud Analyst. We’d love to meet you!
INDMK
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Fraud Analyst employer: FIS Capital Markets
FIS is an exceptional employer that fosters a culture of innovation and collaboration, empowering employees to grow both personally and professionally. With a commitment to inclusivity and diversity, the company offers competitive salaries, comprehensive benefits, and ample opportunities for career advancement in the fast-paced fintech sector. Located in a dynamic environment, FIS provides its team with the resources needed to make a meaningful impact in their careers and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Analyst
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like FIS Capital Markets. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to FIS Capital Markets.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on FIS Capital Markets's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at FIS Capital Markets
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with FIS Capital Markets.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at FIS Capital Markets will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former FIS Capital Markets employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
