At a Glance
- Tasks: Analyse customer accounts for fraud and provide top-notch support.
- Company: Join a dynamic team at a leading contact centre.
- Benefits: Enjoy competitive pay, life insurance, and generous leave options.
- Other info: On-site training provided with excellent career growth opportunities.
- Why this job: Make a real difference by protecting customers from fraud.
- Qualifications: Customer service experience and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress? We are currently hiring for a number of roles. We are seeking pragmatic, enthusiastic, determined Fraud Analysts to join our dynamic team based at a contact centre. This role will see the right candidate utilising state of the art fraud detection systems to harvest information, analysing customer accounts for signs of fraud, and obtaining information to reach the appropriate outcome.
All training for this role is provided on-site, we just need individuals with a strong understanding of customer services, with a can-do attitude and a willingness to learn.
Now offering an unsociable hour's allowance, please see benefits below!
- Unsociable hours allowance: An additional £1.50 per hour for any shift or part-shift worked between 07:00am - 08:00am Mon-Fri / 17:00 - 20:00 Mon - Fri / 08:00am - 20:00 Sat and Sun
- Life Insurance – x1 Salary (Can be increased to x4 at additional cost)
- Fully paid training provided on-site where applicable
- MediCash Healthcare Plan
- Pension (Employee 5% - Company 3% contributions)
- 26 Days Annual Leave + Bank Holidays
- Option to buy additional leave
- Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
- Cycle to work scheme
- Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)
- Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)
- Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)
- Bereavement Leave – (5 Days Leave at Full Pay)
- Dependent Leave – (2 Days at Full Pay)
- Free onsite parking
- Subsidized Canteen
RESPONSIBILITIES IN THIS ROLE:
- Completing both inbound and outbound calls
- Providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants
- Generating and assisting with completion of reports
- Blocking and transferring compromised accounts to prevent further losses and further fraudulent activities
- Organising replacement credit cards for customers
- Logging and processing complaints
- Noticing and reporting trends and common pitfalls
- Providing expert advice and support to other internal teams, providing a streamlined experience for customers
THE RIGHT CANDIDATE WILL HAVE:
- Customer service experience (face to face or telephone)
- Good IT literacy
- Experience working in a fast-paced environment
- Good data analysis skills
- Excellent problem-solving skills
- Organizational skills
- Experience with critical and detailed work
- Excellent communication skills both verbal and written
- The ability to work as part of a team and independently
So if you enjoy problem-solving, have a sharp eye for spotting anomalies, are resilient and motivated, and enjoy putting customers first, click APPLY now to become our next Fraud Analyst. We’d love to meet you!
Fraud Analyst employer: FIS Capital Markets
Join a forward-thinking company that prioritises employee well-being and development, offering comprehensive training and a supportive work culture. As a Fraud Analyst, you'll benefit from competitive pay, including an unsociable hours allowance, generous leave policies, and a range of health and wellness benefits, all while working in a dynamic contact centre environment that values customer service excellence and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Analyst
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FIS and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service experience and problem-solving skills make you a great fit for the Fraud Analyst role.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss specific examples where you've spotted anomalies or solved problems in previous roles. This will demonstrate your keen eye for detail and your ability to think critically.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Fraud Analyst
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've built relationships and handled challenging situations, as this is key for a Fraud Analyst role.
Be Detail-Oriented:Since this role requires a keen eye for detail, don’t shy away from showcasing any relevant experiences where you’ve had to analyse data or spot anomalies. We love candidates who can demonstrate their analytical skills!
Keep It Professional Yet Personal:While we appreciate professionalism, don’t forget to let your personality shine through! A touch of empathy and a friendly tone can go a long way in making your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at FIS Capital Markets
✨Know Your Stuff
Before the interview, make sure you understand the role of a Fraud Analyst. Familiarise yourself with common fraud detection systems and customer service principles. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves dealing with customers who may be distressed, practice how you'll demonstrate empathy during the interview. Think of examples from your past experiences where you've successfully calmed a customer or resolved a difficult situation.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Prepare by thinking of specific instances where you've identified issues and taken action. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the team dynamics, training processes, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
