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- Tasks: Provide top-notch customer service and manage accounts for well-known banks.
- Company: Join FIS, a leading fintech company with a diverse and inclusive culture.
- Benefits: Enjoy competitive pay, life insurance, healthcare, and generous annual leave.
- Other info: Receive fully paid training and enjoy excellent career growth opportunities.
- Why this job: Be part of a vibrant team making a real difference in the fintech world.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
About the role: We have an amazing opportunity for vibrant, hardworking individuals to join our teams, providing excellent customer service to an array of customers of well-known banks and building societies. We pride ourselves on being an efficient, knowledgeable, and friendly team of individuals from a range of backgrounds with a wealth of experiences.
What you will be doing:
- Answering customer queries
- Managing accounts for customers such as balance transfers, setting up direct debits, and credit limit alterations
- Providing excellent customer services at all times while building and maintaining a professional relationship with customers
- Processing card payments
- Investigations into recurring issues
- Working with other internal teams to provide a streamlined experience for customers
What you bring:
- Customer service experience (face to face or telephone)
- An understanding of credit cards
- Excellent communication and listening skills
- IT skills
- Good level of spoken and written English
- An ability to work as part of a team
- Good telephone manner
- An ability to work under pressure and manage stress
- Customer focused and results-orientated
What we offer you:
- Unsociable hours allowance: An additional £1.50 per hour for any shift or part-shift worked between 07:00am - 08:00am Mon-Fri / 17:00 - 20:00 Mon - Fri / 08:00am - 20:00 Sat and Sun
- Life Insurance – x1 Salary (Can be increased to x4 at additional cost)
- Fully paid training provided on-site where applicable
- MediCash Healthcare Plan
- Pension (Employee 5% - Company 3% contributions)
- 26 Days Annual Leave + Bank Holidays with the option to buy additional leave
- Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
- Cycle to work scheme
- Maternity & Adoption Pay, Paternity Leave, Shared Parental Leave, Bereavement Leave, Dependent Leave
- Free onsite parking
- Subsidized Canteen
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Customer Service Representative employer: FIS Capital Markets
Contact Detail:
FIS Capital Markets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FIS and its fintech solutions. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering customer queries in real-time.
✨Tip Number 3
Show off your personality! When you're in the interview, let your vibrant and friendly nature shine through. FIS is looking for individuals who can build professional relationships with customers, so be yourself!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our amazing team at FIS.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight your relevant experience, especially in customer service, and showcase your communication skills. We want to see how you can bring your unique background to our diverse team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and why you’re a great fit for our team. Don’t forget to mention any specific experiences that relate to the job description – we love seeing real examples!
Show Off Your Skills: In your application, make sure to highlight your IT skills and any experience with credit cards or banking. We’re looking for candidates who can handle customer queries efficiently, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our amazing team at FIS!
How to prepare for a job interview at FIS Capital Markets
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences, especially how you handled difficult customers or resolved issues. FIS values a friendly and efficient approach, so think of examples that showcase your ability to maintain professionalism under pressure.
✨Understand the Fintech Landscape
Familiarise yourself with the fintech industry and FIS's role in it. Knowing about their products and services will help you answer questions confidently and show your genuine interest in the company. It’s a great way to demonstrate that you’re not just looking for any job, but specifically want to be part of their team.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend. Focus on your tone and clarity, as well as active listening skills, which are crucial when dealing with customer queries.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training processes, or what success looks like in this role. This shows that you’re engaged and serious about the opportunity, plus it gives you valuable insights into whether this is the right fit for you.