At a Glance
- Tasks: Design and develop automation solutions to enhance service delivery in a global payments organisation.
- Company: Join a leading global payments company with a collaborative RPA team.
- Benefits: Enjoy life insurance, 26 days annual leave, and flexible hybrid working.
- Other info: Great career growth opportunities in a dynamic and supportive environment.
- Why this job: Make a real impact by driving efficiency through innovative automation solutions.
- Qualifications: Experience with Blue Prism or similar RPA tools and strong analytical skills.
The predicted salary is between 35000 - 45000 € per year.
We are currently hiring a Client Service Analyst – Robotic Process Automation (RPA) to join our growing team in Milton Keynes. This is an exciting opportunity to play a key role in delivering automation solutions that drive efficiency, reduce risk, and enhance service delivery across a leading global payments organisation.
Working within a collaborative and highly skilled RPA team, you will design, develop and support automation solutions using tools such as Blue Prism, partnering closely with business stakeholders to translate requirements into scalable digital workforce solutions. This is a hybrid role, offering flexibility between home and office working, with 37.5 hours per week, Monday to Friday, scheduled between 8:00am – 6:00pm.
What we offer:
- Life insurance, income protection, critical illness insurance
- Annual leave, 26 days + bank holidays off
- Retail Discount
- Cycle to Work scheme
- Vehicle Breakdown cover
- Electric Car Scheme
- Dining Card
- Private Medical Insurance
- Dental Insurance
- Employee Stock Purchase Plan
- Pension
- Subsidized Onsite Canteen
What part will you play?
- Translate business requirements into clear automation design documentation (PDD/SDD)
- Working within Blue Prism object and process design standards
- Ensure automation solutions are scalable, reusable, and aligned with governance frameworks
- Complete UAT (User Acceptance Testing)
- Validate automation outputs against defined acceptance criteria
- Assist with deployment planning and production releases
- Provide post-implementation support and issue resolution
- Investigate production issues and perform root cause analysis
- Monitor bot performance and identify optimisation opportunities
- Recommend enhancements to improve stability, efficiency, and throughput
- Maintain and utilize application and programming documents in the development of code
- Recommend changes in development, maintenance, and system standard
What are we looking for in this role? What you bring (Including any qualifications or minimum experience):
- Experience working with Blue Prism or similar RPA tools
- Strong business process analysis and documentation skills
- Understanding of process improvement methodologies (Lean / Six Sigma beneficial)
- Ability to translate business requirements into technical solutions
- Strong analytical and problem-solving capabilities
- Effective stakeholder management and communication skills
- Experience in financial services or regulated environments
- Exposure to automation governance, risk, and controls
- Basic understanding of APIs, data integration, or scripting
- Blue Prism, Advanced Excel, Visual Basic, Advanced Visio, HTML, Advanced Word, PowerPoint
Additional Competency
- Process optimization mind-set
- Attention to detail and quality
- Commercial awareness (cost vs benefit of automation)
- Collaboration across cross-functional teams
- Continuous improvement focus
- Blue Prism certification (e.g., Developer or Professional Developer)
Client Service Analyst – RPA Developer employer: FIS Capital Markets
At FIS, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Milton Keynes where innovation thrives. Our collaborative culture fosters professional growth through continuous learning and development opportunities, while our comprehensive benefits package, including private medical insurance and a cycle to work scheme, ensures our employees feel valued and supported both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Analyst – RPA Developer
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to RPA and your experience with Blue Prism. We recommend using the STAR method to structure your answers – it really helps to showcase your skills!
✨Tip Number 3
Showcase your passion for automation! Bring examples of past projects or ideas for future improvements. This will demonstrate your proactive mindset and commitment to continuous improvement.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Client Service Analyst – RPA Developer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Service Analyst role. Highlight your experience with Blue Prism and any relevant RPA projects you've worked on. We want to see how your skills align with what we're looking for!
Showcase Your Problem-Solving Skills:In your application, don’t just list your qualifications; give us examples of how you've tackled challenges in previous roles. We love seeing candidates who can think critically and come up with innovative solutions, especially in automation.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that gets straight to the point—just like we do in our automation solutions!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it reaches us directly. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at FIS Capital Markets
✨Know Your RPA Tools
Make sure you brush up on your knowledge of Blue Prism and any other RPA tools mentioned in the job description. Be ready to discuss how you've used these tools in past projects, and think of specific examples where you translated business requirements into automation solutions.
✨Understand the Business Process
Before the interview, take some time to research the company and its services. Understand their business processes and think about how automation can enhance efficiency. This will help you demonstrate your analytical skills and show that you can effectively communicate with stakeholders.
✨Prepare for Technical Questions
Expect technical questions related to process design documentation (PDD/SDD) and user acceptance testing (UAT). Brush up on your understanding of process improvement methodologies like Lean or Six Sigma, as well as any relevant programming languages or scripting knowledge you have.
✨Show Your Collaborative Spirit
Since this role involves working within a collaborative RPA team, be prepared to discuss your experience in cross-functional teams. Share examples of how you've worked with others to solve problems or improve processes, highlighting your communication skills and ability to manage stakeholder expectations.
