At a Glance
- Tasks: Lead client service operations and enhance TMS offerings while supporting modernisation projects.
- Company: Join a leading financial services company with over 75 years of expertise.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities for travel and career advancement.
- Why this job: Make a real impact in client services and drive innovation in the financial sector.
- Qualifications: Experience in customer service within financial services and strong analytical skills.
The predicted salary is between 48000 - 52800 £ per year.
About the role: This is a Subject Matter Expert (SME) position responsible for delivery of new clients for Account Servicing (Front and Back Office Customer Services) related operations, supporting existing client Operations in troubleshooting activity and supporting TMS modernisation projects including automation. This will involve working with clients and other delivery teams on solution design and delivery.
About the team: The Client Services team functions as an in-house Subject Matter Expert team covering all operational functions. The team has over 75 years of TSYS experience within it and is responsible for delivery of new clients, supporting existing clients and operations with troubleshooting activity and best practice as well as modernisation projects including technology and user applications implementations.
What the candidate will be doing:
- Be a knowledge expert and leader in the practical application of Customer Services in the Credit and/or Debit Card space whilst undertaking the following:
- Assess the quality of existing TMS operational services and identify opportunities to enhance the TMS service offering.
- Build plans to deliver enhancements and manage their delivery.
- Understand the impact of any client requirements or changes to support the change teams in assessing change requests.
- Support project delivery in terms of delivering agreed services set up requirements, to include; option selection support, defining business rules, process and procedure build, queue build, correspondence build/changes, defining operational MI requirements, supporting training and testing, acting as a work stream lead for interaction with client counterparts through project delivery and transition into BAU.
- Be familiar with operational and MI requirements to facilitate client discussions around best practice and recommendations, understand MI reporting and impact to operations.
- Communicate effectively and appropriately with both internal & external customers at all business levels.
- Identify automation opportunities to support TMS modernisation.
- Logically identify gaps in available systems, identify the risks associated with these gaps and have the ability to work with TSYS and third party vendors in modernising process and system capability.
What the candidate brings (Including any qualifications or minimum experience):
- Analytical mindset and problem-solving skills.
- Financial awareness – an understanding of the key elements of delivering a profitable service.
- Excellent attention to detail.
- Commitment and flexibility – the role can be based in the TMS Milton Keynes however based on business requirements and project support – be willing to travel to other centres to support project workload.
- Minimum 12 months experience working within a customer service operation within the Financial Services environment.
- Ability to demonstrate solid TS2 consumer knowledge.
- Strong written and oral presentation skills.
- Proven experience working in client facing roles.
- Experience in identifying risks and supporting solutions to mitigate those risks.
- Experience of designing and writing Processes and Procedures for operations.
Client Service Analyst I employer: FIS Capital Markets
FIS is an exceptional employer that fosters a culture of innovation and collaboration, empowering employees to grow both personally and professionally. With a commitment to inclusivity and diversity, the company offers competitive salaries, comprehensive benefits, and ample opportunities for career advancement in the fast-paced fintech sector. Located in a dynamic environment, FIS provides its team with the resources needed to make a meaningful impact in their careers and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Analyst I
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like FIS Capital Markets. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Client Service Analyst I
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to FIS Capital Markets.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on FIS Capital Markets's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at FIS Capital Markets
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with FIS Capital Markets.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at FIS Capital Markets will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former FIS Capital Markets employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
