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- Tasks: Lead business systems analysis and support clients in fintech solutions.
- Company: Join FIS, a leader in fintech with a diverse and inclusive culture.
- Benefits: Flexible work environment, competitive salary, and professional development opportunities.
- Other info: Opportunity to grow your career in a collaborative atmosphere.
- Why this job: Make an impact in the fast-paced world of fintech while building client relationships.
- Qualifications: Master's degree in IT and 3-4 years of relevant experience required.
The predicted salary is between 55000 - 65000 £ per year.
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
What you will be doing:
- Maintain knowledge of an assigned set of clients in terms of their business and their solutions/configurations for a particular domain or functional area.
- Provide business and technical support to assigned clients through issue resolution, consulting on system functionality, best in class recommendations, and ensuring to adhere to our client’s Service Level Agreements in all respects and to serve as a single point of governance and technical escalation.
- Identify revenue generating opportunities, documenting requirements, and proposing solutions that maximize FIS revenue while providing Business Technical Support until closure.
- Learn to establish a positive rapport with the client(s) to develop and maintain long-term relationships, to understand the client's business, their objectives and expectations, and to gain experience in acting as go-to person on all aspects of services and support for assigned relationships.
- Assist in the evaluation process of the client's business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Supports higher level analysts on sub-components of major initiatives.
- Participate in converting the client's business requirements into detailed technical specifications and learn how to present them internally and externally while securing requirement sign-off.
- Gains and maintains knowledge of how to identify critical business impact issues from the Service Desk.
- Assist with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing summary level details to more senior levels for review and feedback.
- Participate in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release does not negatively impact client operations.
- Take part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements.
- Occasionally acts as 24x7 first line Service Desk support, as requested, and monitors adherence to Service Desk SLAs (Service Level Agreements).
What you will need:
- Master's Degree - In Information Technology or related field.
- Typically, 3-4 Years Relevant Experience including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, experience in writing and analyzing.
- Prior experience with ServiceNow and Jira applications supporting clients in an L2 support role for issue resolution.
- Prior experience with on-call support and working on high priority incidents in a fast-paced environment and communicating to all levels of eldership across internal and external clients.
- IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification a plus.
- Skills / Knowledge - Developing professional expertise, applying company policies and procedures to resolve a variety of issues.
- Job Complexity - Works on problems with moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
- Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
- Bankcard Business Knowledge - Extends knowledge of bankcard business requirements and process flows.
- Programming exposure – Prior experience evaluating both issues and projects looking at programming code and databases across mainframe and distributed platforms. For example: Cobol, mainframe tools, SQL Server, Java, in C, C++, ANSI C or VB.NET, ASP.NET and Microsoft Visual Studio a plus.
Added bonus if you have:
- Experience working with APIs and supporting real time communications.
- Ability to take technical information and make it business friendly.
- Worked on-call support for issues (on a rotating schedule).
- Credit card knowledge and experience a plus; particularly in Authorizations card processing and credit card lifecycle flows for card issuers.
What we offer you:
- At FIS, you can learn, grow and make an impact in your career.
- Our benefits include:
- Flexible and creative work environment.
- Diverse and collaborative atmosphere.
- Professional and personal development resources.
- Opportunities to volunteer and support charities.
- Competitive salary and benefits.
Business Systems Analysis Lead employer: FIS Capital Markets
Contact Detail:
FIS Capital Markets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Analysis Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching FIS and its products. Understand their business systems and how they operate. This will not only impress your interviewers but also help you tailor your answers to show how you can add value to their team.
✨Tip Number 3
Practice your problem-solving skills! As a Business Systems Analysis Lead, you'll need to tackle complex issues. Use mock scenarios to demonstrate your analytical thinking and how you approach challenges. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the FIS family. So, get that application in and let’s make it happen!
We think you need these skills to ace Business Systems Analysis Lead
Some tips for your application 🫡
Know Your Stuff: Before you start writing your application, make sure you understand the role of a Business Systems Analysis Lead. Brush up on your knowledge of fintech solutions and how they impact clients. This will help you tailor your application to show that you're the right fit for us.
Be Specific: When detailing your experience, be specific about your past roles and responsibilities. Highlight any relevant projects you've worked on, especially those involving financial services software or client support. We want to see how your skills align with what we do at FIS.
Show Your Personality: Don’t be afraid to let your personality shine through in your application. We value inclusivity and diversity, so showing us who you are can make a difference. Share your passion for fintech and how you can contribute to our team culture.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at FIS Capital Markets
✨Know Your Clients
Before the interview, research FIS and its client base. Understand their business models and how your role as a Business Systems Analysis Lead can impact their success. This will help you demonstrate your ability to maintain long-term relationships and provide tailored solutions.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with financial services software, programming languages, and tools like ServiceNow and Jira. Highlight specific examples where you've resolved issues or improved processes, as this will show your technical expertise and problem-solving abilities.
✨Demonstrate Your Communication Skills
Since you'll be acting as a go-to person for clients, practice explaining complex technical concepts in simple terms. Use examples from your past experiences to illustrate how you've successfully communicated with both technical teams and non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world situations, such as high-priority incidents or client escalations. Think of scenarios where you've had to exercise judgment and make decisions under pressure, and be ready to share those stories during the interview.