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- Tasks: Serve as a strategic technical advisor and advocate for clients in fintech.
- Company: Join FIS, a leader in fintech solutions with a diverse and inclusive culture.
- Benefits: Competitive salary, professional development, and a modern work environment.
- Other info: Opportunities for career growth and tackling challenging issues in financial services.
- Why this job: Make a real impact in the fast-paced world of financial technology.
- Qualifications: 5+ years in technical account management or related roles; strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
About the role:
The Technical Account Manager (TAM) serves as a strategic technical advisor and client advocate. This role is pivotal in ensuring that clients receive comprehensive technical support across their portfolio of FIS products and services. The TAM collaborates closely with client-assigned teams to deliver seamless and proactive technical engagement.
About the team:
The Technical Account Manager (TAM) is a part of the Client Support organization and will act as clients’ cross-product technical expert. This includes developing a deep knowledge of the client, their product portfolio, and technical environment to enable the TAM and FIS broadly to address client’s technical issues quickly.
What you will be doing:
- Act as clients’ cross-product technical expert, offering a client-specific lens on the FIS tech ecosystem and intersections with the client’s broader tech stack
- Develop relationships with key technical client stakeholders
- Proactively identify technical issues and develop client-specific remediation plans, in conjunction with cross-functional stakeholders
- Provide clients world-class support by monitoring and assisting in issue resolution (led by standard FIS support teams e.g., L2, SDM) including review and enhancement of root cause analysis prior to client delivery
- Assist in coordinated resolution of cross-departmental technical challenges to facilitate clients’ successful and expanding utilization of FIS solutions
- Collaborate with cross-functional teams (e.g. development) to implement tailor-made solutions
- Monitor client technical health proactively, identifying areas for improvement and implementing strategies to enhance technical customer success
- Have extensive product knowledge which includes the technical specifications, functionalities, and interoperability of the FIS tech ecosystem with clients
What you will need:
- 5+ years of experience in a TAM, production operations, solution engineering, sales engineering, or integration consulting role in an enterprise technology context
- Bachelor’s degree; preference for relevant previous experience in financial technology services
- Experience effectively communicating complex features and technical systems in detail
- Proven record of relationship management skills with ability to communicate with technical and non-technical audiences (e.g., clear, concise and professional)
- Knowledge of financial and payments industry, including market trends, challenges, and opportunities
- Growth mindset with the ability to collaborate across functions e.g., sales, marketing, services to drive optimal client results
What we offer you:
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team
- A broad range of professional education and personal development possibilities – FIS is your final career step!
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
- The chance to work on some of the most challenging, relevant issues in financial services & technology
Account Manager Sr Lead, Technical Accounts (TAM) employer: FIS Capital Markets
Contact Detail:
FIS Capital Markets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager Sr Lead, Technical Accounts (TAM)
✨Tip Number 1
Network like a pro! Reach out to current or former FIS employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Technical Account Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into FIS's products and services. Understand how they fit into the fintech landscape. This will not only impress your interviewers but also help you articulate how you can add value as a TAM.
✨Tip Number 3
Showcase your relationship management skills during interviews. Share specific examples of how you've successfully navigated technical challenges with clients in the past. This will demonstrate your ability to be a client advocate, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the FIS team.
We think you need these skills to ace Account Manager Sr Lead, Technical Accounts (TAM)
Some tips for your application 🫡
Know Your Stuff: Make sure you understand the role of a Technical Account Manager and the fintech landscape. Highlight your experience in managing technical accounts and how you've tackled challenges in the past.
Tailor Your Application: Don’t just send a generic CV and cover letter. We want to see how your skills and experiences align with what we’re looking for. Use keywords from the job description to show you’re a perfect fit!
Showcase Your Communication Skills: As a TAM, you'll need to communicate complex ideas clearly. In your application, demonstrate your ability to convey technical information to both technical and non-technical audiences. A well-structured application can do wonders!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at FIS Capital Markets
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to demonstrate a deep understanding of FIS products and their technical specifications. Brush up on the specifics of the tech ecosystem and be ready to discuss how these products can integrate with clients' systems.
✨Build Rapport with Key Stakeholders
Relationship management is crucial in this role. Before your interview, think about how you can establish connections with key technical stakeholders. Prepare examples of how you've successfully built relationships in past roles, as this will show your ability to engage effectively.
✨Proactive Problem-Solving Mindset
FIS values proactive engagement, so come prepared with examples of how you've identified and resolved technical issues in previous positions. Highlight your experience in developing remediation plans and collaborating with cross-functional teams to showcase your problem-solving skills.
✨Communicate Clearly and Confidently
You'll need to communicate complex technical concepts to both technical and non-technical audiences. Practice explaining some of the more intricate features of FIS products in simple terms. This will help you convey your expertise while ensuring clarity during the interview.