At a Glance
- Tasks: Be the go-to tech expert for clients, solving their challenges and enhancing their experience.
- Company: Join a leading financial technology firm with a global presence.
- Benefits: Competitive salary, extensive training, and opportunities for personal growth.
- Other info: Dynamic team environment with endless career development possibilities.
- Why this job: Make a real impact by helping clients navigate complex tech solutions.
- Qualifications: 5+ years in tech roles and strong relationship management skills required.
The predicted salary is between 60000 - 80000 £ per year.
The Technical Account Manager (TAM) serves as a strategic technical advisor and client advocate. This role is pivotal in ensuring that clients receive comprehensive technical support across their portfolio of FIS products and services. The TAM collaborates closely with client‑assigned teams to deliver seamless and proactive technical engagement.
The Technical Account Manager (TAM) is a part of the Client Support organization and will act as clients’ cross‑product technical expert. This includes developing a deep knowledge of the client, their product portfolio, and technical environment to enable the TAM and FIS broadly to address client’s technical issues quickly.
What you will be doing:
- Act as clients’ cross‑product technical expert, offering a client‑specific lens on the FIS tech ecosystem and intersections with the client’s broader tech stack.
- Develop relationships with key technical client stakeholders.
- Proactively identify technical issues and develop client‑specific remediation plans, in conjunction with cross‑functional stakeholders.
- Provide clients world‑class support by monitoring and assisting in issue resolution (led by standard FIS support teams e.g., L2, SDM) including review and enhancement of root cause analysis prior to client delivery.
- Assist in coordinated resolution of cross‑departmental technical challenges to facilitate clients’ successful and expanding utilization of FIS solutions.
- Collaborate with cross‑functional teams (e.g. development) to implement tailor‑made solutions.
- Monitor client technical health proactively, identifying areas for improvement and implementing strategies to enhance technical customer success.
- Have extensive product knowledge which includes the technical specifications, functionalities, and interoperability of the FIS tech ecosystem with clients.
What you will need:
- 5+ years of experience in a TAM, production operations, solution engineering, sales engineering, or integration consulting role in an enterprise technology context.
- Bachelor’s degree; preference for relevant previous experience in financial technology services.
- Experience effectively communicating complex features and technical systems in detail.
- Proven record of relationship management skills with ability to communicate with technical and non‑technical audiences (e.g., clear, concise and professional).
- Knowledge of financial and payments industry, including market trends, challenges, and opportunities.
- Growth mindset with the ability to collaborate across functions e.g., sales, marketing, services to drive optimal client results.
What we offer you:
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
- A modern, international work environment and a dedicated and motivated team.
- A broad range of professional education and personal development possibilities – FIS is your final career step!
- A competitive salary and benefits.
- A variety of career development tools, resources and opportunities.
- The chance to work on some of the most challenging, relevant issues in financial services & technology.
Account Manager Sr Lead, Technical Accounts (TAM) in London employer: FIS Capital Markets UK Limited
FIS is an exceptional employer, offering a dynamic and international work environment where Technical Account Managers can thrive. With a strong focus on professional development and a commitment to employee growth, FIS provides extensive resources and opportunities for career advancement, making it an ideal place for those seeking meaningful and rewarding employment in the financial technology sector.
Contact Details:
FIS Capital Markets UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager Sr Lead, Technical Accounts (TAM) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at FIS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into FIS products and services. Show us that you know your stuff and can speak their language. Tailor your examples to highlight how your experience aligns with the role of a Technical Account Manager.
✨Tip Number 3
Practice your communication skills! As a TAM, you'll need to explain complex tech concepts clearly. Try explaining a technical topic to a friend who knows nothing about it – if they get it, you're on the right track!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Account Manager Sr Lead, Technical Accounts (TAM) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your experience in technical support and relationship management, and show us how you can be a strategic advisor for our clients.
Showcase Your Technical Skills:We want to see your understanding of the FIS tech ecosystem and your ability to communicate complex technical concepts. Include specific examples of how you've tackled technical challenges in the past and how you’ve helped clients succeed.
Demonstrate Your Growth Mindset:Let us know about times when you've collaborated across different teams to drive results. We love candidates who are eager to learn and adapt, so share any experiences that showcase your growth mindset and problem-solving skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at FIS Capital Markets UK Limited
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to demonstrate a deep understanding of the FIS tech ecosystem. Brush up on the specific products and services mentioned in the job description, and be ready to discuss how they integrate with clients' tech stacks.
✨Build Rapport with Key Stakeholders
Relationship management is crucial for this role. Before the interview, think about how you can establish connections with technical stakeholders. Prepare examples of how you've successfully built relationships in previous roles, and be ready to share your approach.
✨Proactive Problem-Solving Mindset
The job requires identifying technical issues before they escalate. Come prepared with examples of how you've proactively addressed challenges in past positions. Highlight your ability to develop tailored remediation plans and collaborate with cross-functional teams.
✨Communicate Clearly and Effectively
You'll need to convey complex technical information to both technical and non-technical audiences. Practice explaining intricate concepts in simple terms. During the interview, focus on being clear and concise, showcasing your communication skills.
