At a Glance
- Tasks: Be the go-to tech expert for clients, solving their challenges and enhancing their experience.
- Company: Join a leading financial technology company with a global reach.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Work with a motivated team on exciting challenges in financial services.
- Why this job: Make a real impact by helping clients navigate complex tech solutions.
- Qualifications: 5+ years in tech roles, strong communication skills, and a growth mindset.
The predicted salary is between 60000 - 80000 £ per year.
The Technical Account Manager (TAM) serves as a strategic technical advisor and client advocate. This role is pivotal in ensuring that clients receive comprehensive technical support across their portfolio of FIS products and services. The TAM collaborates closely with client‑assigned teams to deliver seamless and proactive technical engagement.
The Technical Account Manager (TAM) is a part of the Client Support organization and will act as clients’ cross‑product technical expert. This includes developing a deep knowledge of the client, their product portfolio, and technical environment to enable the TAM and FIS broadly to address client’s technical issues quickly.
What you will be doing:
- Act as clients’ cross‑product technical expert, offering a client‑specific lens on the FIS tech ecosystem and intersections with the client’s broader tech stack.
- Develop relationships with key technical client stakeholders.
- Proactively identify technical issues and develop client‑specific remediation plans, in conjunction with cross‑functional stakeholders.
- Provide clients world‑class support by monitoring and assisting in issue resolution (led by standard FIS support teams e.g., L2, SDM) including review and enhancement of root cause analysis prior to client delivery.
- Assist in coordinated resolution of cross‑departmental technical challenges to facilitate clients’ successful and expanding utilization of FIS solutions.
- Collaborate with cross‑functional teams (e.g. development) to implement tailor‑made solutions.
- Monitor client technical health proactively, identifying areas for improvement and implementing strategies to enhance technical customer success.
- Have extensive product knowledge which includes the technical specifications, functionalities, and interoperability of the FIS tech ecosystem with clients.
What you will need:
- 5+ years of experience in a TAM, production operations, solution engineering, sales engineering, or integration consulting role in an enterprise technology context.
- Bachelor’s degree; preference for relevant previous experience in financial technology services.
- Experience effectively communicating complex features and technical systems in detail.
- Proven record of relationship management skills with ability to communicate with technical and non‑technical audiences (e.g., clear, concise and professional).
- Knowledge of financial and payments industry, including market trends, challenges, and opportunities.
- Growth mindset with the ability to collaborate across functions e.g., sales, marketing, services to drive optimal client results.
What we offer you:
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
- A modern, international work environment and a dedicated and motivated team.
- A broad range of professional education and personal development possibilities – FIS is your final career step!
- A competitive salary and benefits.
- A variety of career development tools, resources and opportunities.
- The chance to work on some of the most challenging, relevant issues in financial services & technology.
Account Manager Sr Lead, Technical Accounts (TAM) employer: FIS Capital Markets UK Limited
FIS is an exceptional employer, offering a dynamic and modern work environment where Technical Account Managers can thrive. With a strong focus on professional development and a collaborative culture, employees are empowered to grow their skills while tackling some of the most pressing challenges in financial services and technology. The competitive salary and comprehensive benefits package further enhance the appeal of joining our dedicated team in this pivotal role.
Contact Details:
FIS Capital Markets UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager Sr Lead, Technical Accounts (TAM)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at FIS or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by diving deep into FIS products and services. Show that you’re not just another candidate; demonstrate your understanding of their tech ecosystem and how you can add value as a TAM.
✨Tip Number 3
Practice your communication skills! You’ll need to explain complex technical concepts clearly. Try explaining FIS solutions to a friend or family member who isn’t in tech – if they get it, you’re on the right track!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at FIS.
We think you need these skills to ace Account Manager Sr Lead, Technical Accounts (TAM)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your experience in technical support and relationship management, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Technical Expertise:Don’t shy away from detailing your technical knowledge and experience in financial technology services. We love candidates who can communicate complex systems clearly, so give us examples of how you've done this in the past.
Demonstrate Your Problem-Solving Skills:In your application, share specific instances where you identified and resolved technical issues. We’re keen on seeing how you proactively tackle challenges and develop solutions that benefit clients.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at FIS Capital Markets UK Limited
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to demonstrate a deep understanding of the FIS tech ecosystem. Brush up on the specific products and services mentioned in the job description, and be ready to discuss how they intersect with clients' technical environments.
✨Build Rapport with Key Stakeholders
Relationship management is crucial for this role. Before the interview, think about how you can establish connections with potential clients. Prepare examples of how you've successfully built relationships in the past, especially with technical and non-technical audiences.
✨Proactive Problem-Solving Mindset
The role requires identifying technical issues before they escalate. Be prepared to share instances where you've proactively addressed challenges. Think about your approach to developing remediation plans and how you collaborated with cross-functional teams to implement solutions.
✨Communicate Clearly and Concisely
You'll need to explain complex technical concepts to various stakeholders. Practice articulating your thoughts clearly and concisely. Consider preparing a few scenarios where you've successfully communicated intricate details to both technical and non-technical audiences.
