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- Tasks: Ensure customer orders are processed accurately and deliveries are coordinated with care.
- Company: Join a supportive team at a leading masonry company in Christchurch.
- Benefits: Attractive salary, staff discounts, education fund, and market-leading parental leave.
- Why this job: Be the heartbeat of operations and make a real difference in customer satisfaction.
- Qualifications: Full Driver’s Licence required; customer service experience is a plus.
- Other info: Diverse workplace that values individuality and offers growth opportunities.
The predicted salary is between 36000 - 48000 £ per year.
As we kick off a new year, we’re excited to welcome a Masonry Customer Service/Dispatcher to our Christchurch team. In this role, you’ll be at the heart of our operations — ensuring that customer orders are processed promptly, accurately, and efficiently. Your mission is to make sure every delivery is in full, on time, and in spec, while optimizing dispatch processes to achieve cost-effective outcomes for the region.
Key Responsibilities
- Provide outstanding customer service through timely and accurate order processing
- Coordinate and facilitate customer deliveries with precision and care
- Ensure dispatching is done efficiently to minimize costs and maximize customer satisfaction
- Monitor delivery schedules and proactively resolve any issues or delays
- Collaborate with internal teams to maintain high standards of service and product quality
- Maintain accurate records and documentation of orders and deliveries
What’s in it for you?
- Attractive salary package from $62k per annum
- Range of staff discounts – PlaceMakers/Mico, PBTech, Southern Cross + more
- Employee Education Fund – Available to all permanent employees & your immediate whanau
- Market leading Parental Leave Policy that will make it easier for our employees to become parents while working at Firth.
What You Will Bring
- Full Driver’s Licence required. Forklift licence and OSH is preferred although we can provide support for the right candidate
- While a background in either concrete batching or dispatching will be advantageous to this role, it will also be important you are able to demonstrate:
- Strong literacy, numeracy, and computer skills
- Attention to detail and a commitment to excellence
- Proven experience in customer service, logistics, or delivery coordination
Please note: Our recruitment team will be on a Christmas shutdown break from 19 December to 5 January. During this time, there may be a delay in processing applications. We appreciate your patience and will resume reviews as soon as we return.
Research shows that females and minority groups don’t apply for roles unless they match % the job description. We are proud of your diversity and see it as one of the things that make us stronger. We welcome your individuality and encourage you to bring your true self to work, so if this role is of interest but you feel you don’t fit it, we would still love you to apply.
Masonry Customer Service/Dispatcher in Canterbury employer: Firth Industries
Contact Detail:
Firth Industries Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Masonry Customer Service/Dispatcher in Canterbury
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute to their success.
✨Tip Number 2
Practice your communication skills! As a Masonry Customer Service/Dispatcher, you'll need to be clear and concise. Try role-playing with a friend or family member to get comfortable with discussing your experience and how it relates to the job.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to dive into the role.
We think you need these skills to ace Masonry Customer Service/Dispatcher in Canterbury
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to help customers in the past, so share those stories!
Be Precise with Your Details: Attention to detail is key for this role. When filling out your application, double-check for any typos or errors. We appreciate clarity and accuracy, so make sure your application reflects that.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing how your skills align with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Firth Industries
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Masonry Customer Service/Dispatcher role. Familiarise yourself with the key responsibilities like order processing and delivery coordination. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you provided outstanding service. Think about times when you resolved issues or went the extra mile for a customer. This will demonstrate your commitment to excellence and your ability to handle challenges.
✨Be Ready to Discuss Logistics
Brush up on your knowledge of logistics and dispatch processes. Be prepared to discuss how you would optimise these processes to ensure timely deliveries and cost-effective outcomes. Showing that you can think critically about these aspects will set you apart from other candidates.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or specific challenges the team faces. This not only shows your interest but also helps you gauge if the company is the right fit for you.
