Digital Transformation Lead - Sale Central PCN / Firsway Health Centre

We have a fantastic new job opportunity for a full-time post with the hours equally split between Sale Central Primary Care Network (PCN) and Firsway Health Centre. Digital Transformation Lead supports the planning and delivery of digital improvement across the PCN. The postholder will work closely and collaboratively with the PCN's 5 GP practices, multidisciplinary teams, system partners and external stakeholders to develop a digital strategy for the PCN; improve the use of digital systems, tools and data; optimise workflows to enhance patient care and improve patient access. They will also help the practices to enhance operational efficiency, staff experience and staff confidence in using technology. The postholder will be responsible for implementing digital solutions aligned to NHS priorities, including access improvement, interoperability, population health management and digital inclusion. The role will provide operational leadership for digital projects, support change management, improve digital capability across practices and ensure the effective adoption of new technologies. The post is initially a fixed-term contract for 12 months with the possibility of an extension.

Main duties of the job

• Lead and support digital transformation projects across the PCN and Firsway Health Centre
• Develop and help deliver a digital strategy and improvement roadmap
• Improve digital systems, workflows, patient access, and staff confidence in using technology
• Support the use of EMIS searches, templates, protocols, dashboards, and reporting
• Work closely with practices, clinicians, managers, and external partners to implement change

About us

Sale Central Primary Care Network (SCPCN) is a group of five GP practices in Sale, serving 65,300 patients, primarily in the Trafford M33 area, with some from the Manchester M33 and M23 postcodes. Each practice is dedicated to providing high-quality care to its patients. By working together as a Primary Care Network, we can share resources, knowledge, and best practices, ensuring that patients receive the right care, at the right time, and in the right place. Our two main priorities are to improve the long-term health and wellbeing of our patients and to ensure the sustainability of our practices for the future. By maintaining high standards of care and listening to feedback from both patients and staff, we aim to continue offering local healthcare that truly benefits our community.

Job responsibilities

• Prepare and maintain a Digital Strategy for the PCN, informed by:
• A full stocktake of the current digital systems and infrastructure across PCN practices (baseline position);
• Review and assessment of future digital needs and priorities, developed in consultation with stakeholders from each practice;
• Identification of opportunities to transform primary care services using digital technology, including artificial intelligence, as an enabler.
• Translate the Digital Strategy into a clear, prioritised delivery roadmap and oversee its implementation across the PCN
• Identify and deliver opportunities to improve workflows, productivity and patient access through digital solutions
• Support the adoption, optimisation and effective use of digital tools, including online consultation systems, cloud telephony, digital triage and appointment navigation
• Promote equitable access to digital healthcare services and work with practices to identify and address digital exclusion.
• Provide hands‑on support to staff, including training, troubleshooting and embedding new digital workflows
• Promote consistent and standardised digital processes
• Develop, maintain and update user guides, SOPs and training materials.
• Support delivery of national and local NHS digital priorities through coordinated digital improvement activity.
• Coordinate digital transformation projects across the PCN and Firsway Health Centre, with clearly defined timelines, actions and outcomes
• Develop and maintain project plans, risk logs and progress reporting
• Work with suppliers, ICB digital teams and practice managers to support implementation
• Support testing, onboarding and rollout of new digital systems and solutions.
• Collect, analyse and present data to support operational and strategic decision making
• Create, run and report from EMIS searches
• Build EMIS templates and protocols
• Develop, maintain and update dashboards to support performance monitoring
• Monitor digital KPIs, including access, telephony performance and appointment demand
• Support data quality improvement and contractual and DES reporting requirements
• Build strong working relationships with practice teams, clinicians, admin staff, and external partners.
• Act as a point of contact for digital queries and support needs.
• Facilitate sharing of best practice and lessons learned.
• Support collaborative working across practices and system partners
• Ensure digital systems and processes comply with Information Governance, cyber security, and NHS Digital standards.
• Maintain accurate documentation, training materials, and process guides
• Support practices with supplier management and contract monitoring
• Maintain confidentiality and comply with GDPR and NHS information governance requirements
• Participate in appraisal, training and continuing professional development
• Work flexibly across PCN sites as required
• Promote equality, diversity and inclusion in all areas of work
• Undertake any other duties appropriate to the grade and role

Skills and Attributes

• Experience working in primary care, the NHS or a comparable healthcare environment
• Strong understanding of general practice workflows and digital systems
• Strong IT skills and confidence supporting others with digital tools
• Strong experience undertaking EMIS searching and reporting
• Strong experience in building EMIS templates and protocols
• Experience creating dashboards and routine performance reports
• Ability to analyse data and produce clear, actionable insights
• Excellent communication and interpersonal skills
• Strong organisational skills and ability to manage multiple workstreams
• Ability to plan, prioritise and think strategically
• Experience delivering digital improvement projects
• Understanding of NHS digital programmes
• Experience designing and delivering training
• Supportive, patient, and confident when helping others learn new systems.
• Collaborative and able to work across multiple practices.
• Proactive, organised, and able to work independently.
• Positive attitude towards change and innovation.
• Commitment to improving patient experience and supporting frontline teams

Person Specification

• Qualifications: Educated to A Level or equivalent experience; IT or digital training qualification.
• Experience: Leading change projects. Managing projects and delivering them within agreed timescales and budgets. Interpreting national policy and implementing this through programmes of work. Undertaking EMIS searches and reports; and ability to configure the system (e.g. templates). IG and data security basics. Working within healthcare, primary care, NHS or public sector settings.
• Interpersonal Skills: Excellent communication and presentation skills and an ability to engage successfully with a wide range of people at all levels within the organisation. Ability to build relationships with internal and external partners which are critical in securing the strategic objectives of the business. Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.