At a Glance
- Tasks: Gather and analyse business requirements to enhance retail software solutions.
- Company: Join Firstware Ltd, a leader in innovative retail technology.
- Benefits: Competitive salary, pension, training, and career progression.
- Other info: Dynamic team environment with opportunities for growth and travel.
- Why this job: Make a real impact on the future of retail technology.
- Qualifications: Degree in IT or related field; experience as a Business Analyst preferred.
The predicted salary is between 51750 - 63250 £ per year.
Location: Northampton (Hybrid/Office Based)
Company: Firstware Ltd
Reports To: Company Director
About the Role
Firstware Ltd develops EPOS (Electronic Point of Sale), retail management, and payment solutions for independent retailers and hospitality businesses across the UK. We are looking for an enthusiastic and analytical IT Business Analyst to act as the link between our customers and software development team. You will work closely with retail clients, offshore developers, support engineers, and management to gather business requirements, improve software functionality, and ensure the successful delivery of our POS and retail software solutions. This is an excellent opportunity for someone who enjoys solving business problems through technology and wants to influence the future development of innovative retail software.
Key Responsibilities
- Gather, analyse, and document business and technical requirements from customers.
- Meet with retail clients to understand business operations, workflows, and software requirements.
- Translate business requirements into clear functional specifications and user stories for software developers.
- Analyse existing POS, EPOS, and retail software systems and identify opportunities for improvement.
- Work closely with development teams throughout the software development lifecycle.
- Assist with software configuration, implementation, testing, and deployment.
- Support User Acceptance Testing (UAT) and verify that delivered solutions meet business requirements.
- Coordinate with customers during software implementation projects.
- Produce process maps, workflow diagrams, business requirement documents (BRDs), and functional specifications.
- Assist with troubleshooting functional software issues and provide second-line business support where required.
- Deliver software demonstrations and end-user training.
- Monitor project progress and communicate updates to internal teams and customers.
- Analyse customer feedback, support trends, and market developments to recommend future product enhancements.
- Ensure all software solutions align with customer requirements and company objectives.
Essential Skills & Experience
- Degree in Computer Science, Information Technology, Business Information Systems, or a related discipline (or equivalent industry experience).
- Previous experience as a Business Analyst, Software Consultant, Software Implementation Consultant, Systems Analyst, or similar role.
- Good understanding of retail operations and POS/EPOS systems.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Experience writing business requirements, functional specifications, and process documentation.
- Understanding of software development methodologies and software implementation processes.
- Strong organisational and time-management skills.
- Ability to manage multiple projects and priorities.
Desirable Skills
- Experience working with EPOS, retail, hospitality, or payment systems.
- Knowledge of Microsoft SQL Server and relational databases.
- Experience with reporting tools and data analysis.
- Understanding of Agile or Scrum methodologies.
- Experience in customer-facing software implementation projects.
- Knowledge of API integrations and third-party software integrations.
- Basic understanding of software testing, QA processes, and defect management.
- Familiarity with Microsoft Office, Visio, Azure DevOps, Jira, or similar project management tools.
Personal Attributes
- Customer focused with excellent interpersonal skills.
- Strong attention to detail.
- Self-motivated and proactive.
- Commercially aware with a genuine interest in technology.
- Able to work independently and collaboratively within a team.
- Willingness to travel occasionally to customer sites across the UK when required.
Key Performance Indicators (KPIs)
- Successful delivery of software implementation projects.
- Accurate and complete business requirements documentation.
- Customer satisfaction throughout implementation projects.
- Reduction in software defects caused by unclear requirements.
- Timely completion of assigned project milestones.
- Improved system functionality and user experience.
- Positive collaboration between customers, support teams, and software developers.
What We Offer
- Competitive salary (depending on experience).
- Company pension.
- Training and professional development.
- Career progression opportunities.
- Friendly and supportive working environment.
- Opportunity to work on innovative retail and payment technology used by businesses throughout the UK.
About Firstware Ltd
Firstware Ltd develops modern EPOS software, retail management solutions, payment integrations, and cloud technologies for independent retailers and hospitality businesses. Our mission is to deliver reliable, innovative, and easy-to-use software that helps businesses operate more efficiently while providing outstanding customer service.
IT Business Analyst employer: Firstware Ltd
Firstware Ltd is an exceptional employer located in Northampton, offering a hybrid work environment that fosters collaboration and innovation. With a strong focus on employee growth through training and career progression opportunities, the company cultivates a friendly and supportive culture where your contributions directly impact the development of cutting-edge retail technology. Join us to be part of a team that values your insights and empowers you to solve real business challenges in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Business Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Firstware Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Firstware Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Firstware Ltd!
✨Direct Apply to Firstware Ltd
Let's not forget to apply directly through the Firstware Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Business Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Firstware Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Firstware Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Firstware Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
