At a Glance
- Tasks: Support customers, onboard new users, and enhance their experience with our AI recruitment platform.
- Company: Join a fast-growing AI recruitment startup with a vibrant culture.
- Benefits: Competitive salary, share options, 30 days leave, and flexible working.
- Other info: Rapid career growth opportunities in a dynamic startup environment.
- Why this job: Be part of a revolutionary tech journey and make a real impact in recruitment.
- Qualifications: 2+ years in customer support, strong communication skills, and a passion for AI.
The predicted salary is between 25000 - 35000 € per year.
FirstStage is an AI recruitment platform that helps you hire top talent faster, with less hassle — and at a lower cost. We cut out the busywork, speed things up, and give candidates an experience they’ll love. We’re already used by startups, scaleups, recruiters, consultancies, listed companies, and more. Our tech has cut screening time by 90% and candidates rate us 4.6/5. We’ve grown 400% in the last 3 months— this is your chance to join us at the ground floor!
About the role
We are hiring a Customer Success Associate to work closely with new and existing customers to make sure they get real value from FirstStage. You’ll support onboarding, answer questions, solve problems, and help our users get the most out of our product.
You’ll:
- Help onboard new customers and guide them through setup
- Drive usage growth of the platform
- Respond to customer queries over email, chat and video
- Write and maintain help articles and create tutorials to make things easier
- Monitor usage and reach out to customers who need support
- Collect feedback and share it with the product team
- Help identify ways to improve customer and candidate experience
- Work from different Central London locations 2 days a week (co‑working spaces, coffee shops, etc.)
About You
This role is ideal for someone early in their customer success career who’s excited about AI, tech and startups. You’re friendly, helpful, and a fast learner.
You:
- Have 2+ years experience in customer‑facing, onboarding or SaaS support
- Communicate clearly and confidently (especially in writing)
- Are organised, proactive and are a problem solver who enjoys helping people
- Are curious about AI and thrive in a fast‑paced, startup environment
- Can manage multiple tasks and stay calm under pressure
- Are risk tolerant, comfortable in the deep end, and resilient
You’ll stand out if you have:
- Experience creating help content (e.g. articles, walkthroughs, videos)
- Experience managing a community for a startup or open‑source project
- Experience supporting users of a SaaS or recruitment‑related platform
- Experience in talent / recruitment tech industry
- Other relevant startup experience (e.g. operations, product, research, intern, or founder’s associate)
- Tech support experience
Hiring Process
Apply via FirstStage (of course!) Quick 15‑minute intro call CV walkthrough (60 mins) Scenario interview (60–90 mins) Offer
What You’ll Get
- £25–35k salary depending on experience
- Share options (meaningful early‑stage equity)
- 30 days annual leave (including bank holidays)
- MacBook Air
- Hybrid and flexible working
- Training and mentorship from an experienced founder and advisors
- Rapid career progression opportunities as we grow
About FirstStage
We’re a British, early stage, bootstrapped tech start‑up, achieving 400% customer growth in 2025. We build AI and automations to cut admin out of the recruitment process and improve candidate experience. Our main product uses AI prompting to automate the management of inbound job applications, reducing the time spent sifting and screening candidates by 90%, and consistently achieving 4.6/5 candidate satisfaction.
Customer Success Associate employer: FirstStage
FirstStage is an exceptional employer for those looking to kickstart their career in customer success within the dynamic tech and AI landscape. With a strong focus on employee growth, you will benefit from training and mentorship from experienced founders, alongside flexible working arrangements in vibrant Central London locations. Join us at this exciting stage of our journey, where your contributions will directly impact our rapid growth and innovative solutions in recruitment technology.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate
✨Tip Number 1
Get to know the company inside out! Research FirstStage, understand their mission, and be ready to discuss how you can contribute to their growth. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers, being clear and confident is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've helped customers overcome challenges. This will demonstrate your proactive approach and ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the FirstStage team right from the start!
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Success Associate role. Highlight any customer-facing roles you've had, especially in tech or SaaS, to show us you're a great fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about AI and startups. Share specific examples of how you've helped customers in the past and how you can bring that experience to FirstStage.
Show Off Your Communication Skills:Since clear communication is key for this role, make sure your written application is polished and professional. We want to see your ability to convey ideas effectively, so don’t hold back!
Apply Through Our Website:Remember to apply via our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at FirstStage.
How to prepare for a job interview at FirstStage
✨Know the Product Inside Out
Before your interview, make sure you understand FirstStage's platform and how it benefits customers. Familiarise yourself with its features and think about how you can help users get the most out of it. This will show your genuine interest and readiness to contribute.
✨Prepare for Customer Scenarios
Since you'll be dealing with customer queries, think of potential scenarios you might face in the role. Prepare examples from your past experience where you've successfully resolved issues or helped customers. This will demonstrate your problem-solving skills and customer-centric approach.
✨Show Your Passion for AI and Tech
FirstStage is all about AI and tech, so express your enthusiasm for these areas during the interview. Share any relevant experiences or projects that highlight your curiosity and knowledge about AI, as this will resonate well with the hiring team.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's growth plans, customer feedback processes, or how they measure success in customer onboarding. This shows you're engaged and thinking about how you can fit into their vision.
