At a Glance
- Tasks: Support customers with fraud concerns and deliver outstanding service.
- Company: Firstsource Solutions, a global leader in business process management.
- Benefits: Competitive pay, hybrid work options, and health support programmes.
- Other info: Casual dress, employee discounts, and mentoring opportunities available.
- Why this job: Make a real difference while developing valuable skills in customer service.
- Qualifications: Experience in financial services or contact centre environments preferred.
The predicted salary is between 12.85 - 12.85 £ per hour.
Firstsource Solutions Limited is a leading global provider of business process management (BPM) services, helping organizations transform customer experiences through digital innovation, automation, analytics, and operational excellence. With a presence across multiple countries, Firstsource serves clients across healthcare, banking and financial services, communications, media, and technology.
Pay: £12.85 per hour - 37.5 hours per week (eligible for Work From Home (WFH) after the 3–4 month qualifying period)
Shift Pattern between Monday to Sunday 7am to 11pm
Are you passionate about helping people and solving problems? Looking for a rewarding career with real purpose and progression opportunities? We’re looking for motivated and customer-focused individuals to join our friendly and supportive Contact Centre team, working on behalf of one of the UK’s most recognised banking groups.
In this role, you’ll support customers who may be experiencing fraudulent activity on their accounts, helping to protect them from financial harm while delivering outstanding customer service.
- Supporting customers over the phone with potential fraud concerns
- Investigating suspicious transactions and identifying fraud risks
- Working collaboratively with colleagues to stay ahead of emerging scams and fraud trends
- Delivering excellent customer experiences while maintaining regulatory compliance
Recent experience within either Financial Services or a Contact Centre environment is required. A good credit history, as this role is subject to financial background checks and vetting. Team players who enjoy supporting others are encouraged to apply.
We believe in recognising and supporting our people:
- Company pension scheme
- Enhanced maternity and paternity pay
- Health & wellbeing support programme
- Life insurance
- Employee discounts
- Referral bonus scheme
- Casual dress environment
- Employee mentoring and development opportunities
- Company events
- Free Onsite Parking
- Hybrid/Work from home opportunities following successful completion of training and assessment
This is more than just a contact centre role — it’s an opportunity to make a genuine difference to customers during difficult situations while developing valuable skills in fraud prevention, customer service and financial services.
Customer Service Agent (Permanent, Contract, Temporary) in Middlesbrough employer: Firstsource
Firstsource is an exceptional employer that champions diversity and inclusion, providing a supportive work environment in Derby where every voice is valued. With a focus on employee growth, you will have the opportunity to engage in diversity forums and contribute to shaping a truly inclusive workplace culture. The company offers competitive pay and a collaborative atmosphere, making it an ideal place for motivated individuals looking to make a meaningful impact in recruitment.
