About Firstsource Firstsource Solutions Limited is a leading global provider of business process management (BPM) services, helping organizations transform customer experiences through digital innovation, automation, analytics, and operational excellence. With a presence across multiple countries, Firstsource serves clients across healthcare, banking and financial services, communications, media, and technology. Fraud Customer Service Advisor Shifts: Monday to Sunday | Between 7:00am – 11:00pm (rotational)Hybrid/Work from home opportunities following successful completion of training and assessment Join our award-winning Contact Centre team supporting one of the UK's leading banking groups. As a Fraud Customer Service Advisor , you'll play a vital role in protecting customers from financial crime, helping people when they need it most while building a long-term career with excellent training, support and progression opportunities. If you enjoy solving problems, helping others and working in a fast-paced environment, we'd love to hear from you. Support customers who may have experienced fraudulent activity on their accounts. Investigate suspicious transactions and identify potential fraud risks. Work closely with your team to stay ahead of emerging fraud trends and scams. Deliver outstanding customer service while meeting regulatory and compliance standards. We're looking for people who genuinely enjoy helping others and thrive in a customer-focused environment. Recent experience in Financial Services or a Contact Centre environment. ✔ A good credit history, as this role is subject to financial background checks and vetting. Confidence using multiple computer systems. Competitive salary Company pension scheme Enhanced maternity and paternity pay Life insurance Health & wellbeing support programme Employee discounts Casual dress environment Ongoing mentoring and career development Company events Hybrid working opportunities following successful completion of training and assessment
Customer Service Specialist - Banking (hybrid) in Glasgow employer: Firstsource
Firstsource is an exceptional employer that champions diversity and inclusion, providing a supportive work environment in Derby where every voice is valued. With a focus on employee growth, you will have the opportunity to engage in diversity forums and contribute to shaping a truly inclusive workplace culture. The company offers competitive pay and a collaborative atmosphere, making it an ideal place for motivated individuals looking to make a meaningful impact in recruitment.
