At a Glance
- Tasks: Support customers through finance journeys and manage sensitive conversations with confidence.
- Company: Firstsource Solutions, a leader in Business Process Management services.
- Benefits: Gain valuable experience in customer service and financial services.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Make a real difference by helping customers navigate financial challenges.
- Qualifications: Strong customer service skills and 6+ months in financial services preferred.
The predicted salary is between 24000 - 28000 £ per year.
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India, Australia, South Africa and Mexico. Our ‘right shore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
In this role you will support customers across specialist finance journeys, including Voluntary Termination and Total Loss. The role includes liaising with customers and insurance companies, explaining outcomes clearly, and providing accurate settlement figures to support timely and compliant resolution. The role sits within Customer Financial Assistance & recoveries, supporting Hire Purchase (HP) and Personal Contract Purchase (PCP) agreements.
- Identify vulnerability or financial difficulty and follow CFA guidance.
- Manage follow‑up queries, vehicle collection activity, supplier liaison.
- Maintain accurate system notes, comply with guidance, and support complaint identification.
Strong customer service skills and confidence handling sensitive conversations. Ability to explain financial and legal information clearly and accurately. Confidence explaining financial products, statutory rights, and liabilities. Awareness of vulnerability and financial difficulty, with the ability to handle such conversations appropriately.
Minimum 6+ months of experience in financial Services - Preferred.
Customer Service Advisor - Training in Glasgow employer: Firstsource
Firstsource Solutions is an exceptional employer that prioritises employee growth and development, offering comprehensive training programmes tailored for Customer Service Advisors. With a vibrant work culture that values collaboration and innovation, employees are empowered to excel in their roles while contributing to meaningful customer interactions across diverse sectors. Located in a dynamic environment, Firstsource provides unique opportunities to engage with leading brands, ensuring a rewarding career path in the Business Process Management industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Training in Glasgow
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Firstsource.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Firstsource.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Firstsource that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Firstsource, make sure they see your passion for helping others!
We think you need these skills to ace Customer Service Advisor - Training in Glasgow
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Firstsource, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Firstsource. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Firstsource.
How to prepare for a job interview at Firstsource
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Firstsource that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Firstsource and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
