At a Glance
- Tasks: Support customers through finance journeys and manage sensitive conversations with confidence.
- Company: Firstsource Solutions, a leader in Business Process Management services.
- Benefits: Gain valuable experience in customer service and financial services.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Make a real difference by helping customers navigate financial challenges.
- Qualifications: Strong customer service skills and 6+ months in financial services preferred.
The predicted salary is between 24000 - 28000 £ per year.
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India, Australia, South Africa and Mexico. Our ‘right shore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
In this role you will support customers across specialist finance journeys, including Voluntary Termination and Total Loss. The role includes liaising with customers and insurance companies, explaining outcomes clearly, and providing accurate settlement figures to support timely and compliant resolution. The role sits within Customer Financial Assistance & recoveries, supporting Hire Purchase (HP) and Personal Contract Purchase (PCP) agreements.
- Identify vulnerability or financial difficulty and follow CFA guidance.
- Manage follow‑up queries, vehicle collection activity, supplier liaison.
- Maintain accurate system notes, comply with guidance, and support complaint identification.
Strong customer service skills and confidence handling sensitive conversations. Ability to explain financial and legal information clearly and accurately. Confidence explaining financial products, statutory rights, and liabilities. Awareness of vulnerability and financial difficulty, with the ability to handle such conversations appropriately.
Minimum 6+ months of experience in financial Services - Preferred.
Customer Service Advisor - Training in Glasgow employer: Firstsource
Firstsource is an excellent employer that prioritises employee well-being and growth, offering a supportive work culture in Derby. With flexible working hours, competitive pay, and attractive incentives, employees are encouraged to develop their skills while enjoying a vibrant team atmosphere. The company values its staff, providing opportunities for career advancement and fostering a sense of community among colleagues.
