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- Tasks: Investigate payment fraud claims and support customers in recovering lost money.
- Company: Join Firstsource, a people-centric company partnered with NatWest Bank.
- Benefits: Earn £12.48/hour, enjoy 29 days holiday, and access health benefits.
- Why this job: Kickstart your career in fraud investigation while delivering exceptional customer service.
- Qualifications: Passionate about service, quick learner, and committed to growth.
- Other info: Equal opportunity employer with a thorough referencing process.
NatWest Bank Fraud Advisor
Centre Square, Middlesbrough, TS1 2AE
£12.48 per hour + Excellent Benefits
37.5 hours per week, between the hours of 8am to 10pm, Monday to Sunday.
Permanent, full time
Are you ambitious and career-driven? Do you thrive on delivering an exceptional customer experience? Would you like to work for an innovative, people centric company? If yes, then we may have the role for you!
As a Fraud Advisor working in partnership with one of the UK’s most well know Banks, you will work as a part of a vibrant and diverse team that is passionate about delivering unparalleled customer service each and every day. You will play a key part in building and enhancing our brand image. In return, we will make sure that you are well-rewarded with a range of fantastic benefits!
The Benefits –
– A competitive starting hourly rate of £12.48 per hour (Fortnightly Pay)
– A full time, permanent role working 37.5 hours per week
– Refer a friend scheme (£750 per new joiner)
– 29 days holiday per annum (Increasing 1 day per year of service)
– Health shield healthcare cash back plan
– Overtime and bonus incentives
– Career progression
What will you be doing?
We are looking for passionate Fraud Advisors to help support and protect our customers from fraud, and who love solving problems and keeping up-to-date with the latest trends to join our operations team. Kickstart a career in fraud investigation, and help us make money work for everyone.
In the Fraud team, you\’ll be investigating payment fraud claims made by our customers. You\’ll use your skills to work out what’s happened, support our customer and do your best to recover the money they have lost. As you gain experience, you\’ll be able to take on more complex cases and grow your skills in different areas of fraud.
Your day to day –
– Using the full set of tools to build a timeline of a customer\’s fraud claim
– Questioning our customers effectively and efficiently without influencing their answers, or making them feel interrogated
– Making fair decisions based on your high-quality investigation and in line with external regulations and internal policies, to deliver fair outcomes for our customers
– Engaging with other banks and financial institutions about reports of fraudulent behavior
The kind of person we are looking for –
– Passionate about providing unparalleled levels of service and convenience for customers
– Able to work and learn quickly in a fast-paced, fun and dynamic environment
– Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow
– Care about doing a great job and exceeding expectations with the quality of what you do
Disclaimer –
Firstsource is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Please note that we have a thorough referencing process, which includes credit and criminal record checks.
Firstsource | Fraud Investigator employer: Firstsource
Contact Detail:
Firstsource Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Firstsource | Fraud Investigator
✨Tip Number 1
Familiarize yourself with the latest trends in fraud prevention and investigation. This knowledge will not only help you during the interview but also demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills, especially in questioning techniques. Being able to engage customers effectively without making them feel interrogated is crucial for this position.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled challenging situations in previous roles. This will highlight your capability to thrive in a fast-paced environment.
✨Tip Number 4
Research Firstsource and NatWest Bank's values and mission. Aligning your personal values with theirs can make a strong impression and show that you're a great fit for their team.
We think you need these skills to ace Firstsource | Fraud Investigator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Fraud Investigator position. Understand the key responsibilities and the skills required, such as problem-solving and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any previous roles in customer service or fraud investigation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service and your interest in fraud investigation. Mention specific examples of how you have solved problems in past roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Firstsource
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the company's values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've effectively solved problems in previous roles. Highlight your ability to analyze situations, make fair decisions, and support customers through challenging circumstances, which is crucial for a Fraud Investigator.
✨Familiarize Yourself with Fraud Trends
Stay updated on the latest trends in fraud and financial crime. Being knowledgeable about current issues will not only impress your interviewers but also show that you're proactive and committed to the role.
✨Emphasize Your Commitment to Growth
Be ready to talk about your career aspirations and how you plan to grow within the company. The employer values candidates who are willing to learn and develop their skills over time, so share your long-term goals.
