p strong About Firstsource /strong /p p Firstsource Solutions Limited is a leading global provider of business process management (BPM) services, helping organizations transform customer experiences through digital innovation, automation, analytics, and operational excellence. With a presence across multiple countries, Firstsource serves clients across healthcare, banking and financial services, communications, media, and technology. /p p Learn more about us at strong https://www.firstsource.com /strong /p p br /p p strong Job description: /strong /p p strong Fraud Customer Service Advisor /strong /p p strong Location: /strong Onsite, West George Street, Glasgow /p p strong Shifts: /strong Monday to Sunday | Between 7:00am – 11:00pm (rotational)Hybrid/Work from home opportunities following successful completion of training and assessment /p p strong Protect Customers. Build Your Career. Make a Difference. /strong /p p Looking for a career where every conversation matters? /p p Join our award-winning Contact Centre team supporting one of the UKs leading banking groups. As a strong Fraud Customer Service Advisor /strong , youll play a vital role in protecting customers from financial crime, helping people when they need it most while building a long-term career with excellent training, support and progression opportunities. /p p If you enjoy solving problems, helping others and working in a fast-paced environment, wed love to hear from you. /p p strong What Youll Be Doing /strong /p p Every day is different. Youll: /p ul li Support customers who may have experienced fraudulent activity on their accounts. /li li Investigate suspicious transactions and identify potential fraud risks. /li li Ask the right questions to understand each customers circumstances. /li li Provide reassurance and guidance during what can often be a stressful situation. /li li Use multiple systems to assess information and make informed decisions. /li li Work closely with your team to stay ahead of emerging fraud trends and scams. /li li Deliver outstanding customer service while meeting regulatory and compliance standards. /li /ul p strong What Were Looking For /strong /p p Were looking for people who genuinely enjoy helping others and thrive in a customer-focused environment. /p p Essential Requirements /p p ✔ Recent experience in strong Financial Services /strong or a strong Contact Centre /strong environment. /p p ✔ A strong and stable employment history. /p p ✔ A good credit history, as this role is subject to financial background checks and vetting. /p p Youll Also Bring /p ul li Excellent communication and listening skills. /li li Confidence using multiple computer systems. /li li Strong problem-solving and decision-making abilities. /li li Empathy, patience and resilience. /li li A positive attitude and willingness to learn. /li li A collaborative approach and great teamwork skills. /li /ul p strong Why Join Us? /strong /p p We know our people are our greatest strength, so we invest in your success from day one. /p p Our Benefits Include /p ul li Competitive salary /li li Company pension scheme /li li Enhanced maternity and paternity pay /li li Life insurance /li li Health wellbeing support programme /li li Employee discounts /li li Casual dress environment /li li Ongoing mentoring and career development /li li Company events /li li Bereavement leave /li li strong Hybrid working opportunities /strong following successful completion of training and assessment /li /ul p br /p p br /p p br /p
Customer Service Advisor – Banking employer: Firstsource
Firstsource is an exceptional employer that champions diversity and inclusion, providing a supportive work environment in Derby where every voice is valued. With a focus on employee growth, you will have the opportunity to engage in diversity forums and contribute to shaping a truly inclusive workplace culture. The company offers competitive pay and a collaborative atmosphere, making it an ideal place for motivated individuals looking to make a meaningful impact in recruitment.
