At a Glance
- Tasks: Support customers with bank account issues and investigate fraudulent activities.
- Company: Join a leading UK bank known for its customer service excellence.
- Benefits: Earn £13.35 per hour with a supportive team and flexible hours.
- Other info: Work in a friendly environment with opportunities for growth.
- Why this job: Make a real difference by helping customers protect their finances.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27768 - 27768 £ per year.
Operational Opening hours: 40 Hours a week between 8am – 11pm – Monday to Sunday
Potential Start Date: April 2026
Rate of Pay: £13.35 per hour, working 40 hours per week - £27,768
Job Purpose: This is a brilliant opportunity to work on behalf of the UK’s most well-known Banks.
Working within our friendly and supportive contact centre environment, you’ll speak to a wide variety of customers who’ll need support with fraudulent activity involving their bank accounts. This will involve active listening, understanding and assessing individual customer situations and circumstances, conducting fraud investigation, dealing with vulnerable customers and making informed decisions to identify fraud, educate customers and prevent financial loss to the customer and the Bank.
What you’ll do:
- Efficiently handle calls from Lloyds Banking Group customers, understanding
Customer Service Advisor employer: Firstsource
Join a leading contact centre that prides itself on fostering a supportive and inclusive work culture, where your contributions are valued and recognised. As a Customer Service Advisor, you will benefit from competitive pay, comprehensive training, and opportunities for career advancement within the banking sector, all while working in a dynamic environment that prioritises customer care and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your active listening skills. As a Customer Service Advisor, you'll need to really listen to customers' concerns. Try role-playing with a friend or family member to get comfortable with responding to different scenarios.
✨Tip Number 3
Prepare for common interview questions related to customer service and fraud investigation. Think about your past experiences and how they relate to the job. We recommend jotting down examples that highlight your problem-solving skills and empathy.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team. Good luck!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Customer Service Advisor role. We want to see how your background aligns with what we’re looking for, so don’t be shy about showcasing your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping customers and how you can contribute to our team. Keep it friendly and professional, just like the environment we foster at StudySmarter.
Showcase Your Communication Skills:As a Customer Service Advisor, communication is key. In your application, demonstrate your ability to listen actively and respond thoughtfully. We love seeing examples of how you’ve handled customer interactions in the past!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Firstsource
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common banking terms and the types of fraud that can occur. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Active Listening
Since the job involves dealing with customers who may be distressed or confused, practice your active listening skills. During the interview, demonstrate that you can listen carefully and respond thoughtfully. This will show the interviewer that you can handle sensitive situations effectively.
✨Show Empathy
When discussing your previous experiences, highlight times when you've dealt with vulnerable customers or resolved conflicts. Showing empathy is crucial in this role, so share examples that illustrate your ability to connect with customers on a personal level.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, training processes, or how they support their staff. This not only shows your interest but also helps you determine if the company is the right fit for you.
