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- Tasks: Make outbound calls to SKY customers and provide top-notch service.
- Company: Join Firstsource, a people-centered company partnered with SKY.
- Benefits: Earn £11.55/hour plus bonuses, enjoy free Sky TV, and get discounts on shopping!
- Why this job: Develop your skills in a fun, competitive environment while helping customers stay with SKY.
- Qualifications: Previous sales experience and a passion for customer service are essential.
- Other info: Work on-site in Belfast with operational hours from 8am to 8pm, Monday to Friday.
The predicted salary is between 22500 - 22600 £ per year.
Job description Role: Outbound Sales Advisor Full time: 37.5 hours, permanent Salary: £11.55 per hour (£22,522.50) plus the opportunity to earn incentive. Location:? Floor 3 Lincoln Building, 27-45 Great Victoria Street, Belfast, BT2 7SL (On-site Role) Operational Hours between: 8am 8pm Monday to Friday About Us: This challenging and rewarding role in partnership with SKY comes with generous bonus incentives. At Firstsource, everything we do is centred around people. With us, you can learn new skills and develop your career. In addition, as a SKY agent, you will receive free Sky TV package and discounted prices on other SKY products! Your main responsibilities will include: Conductingoutbound calls, speaking to SKY customers about topics such as premium upgrades, broadband upgrades and speaking with customers who are in the process of leaving Sky for another provider. Provide excellent customer service to customers Retain customers through great conversations and reviewing their packages to suit their financial circumstances. Requirements or Skills: Previous experience in sales whether thats face to face or contact centre based. Target driven, with proven track record of achieving results The ability to stay self-motivated in a competitive environment A passion for people and providing them with the best products & service The ability to read your customer and really understand their needs PC literate Benefits: £11.44 per hour (£22,308) plus the opportunity to earn bonus structure Free Sky TV Package (including Sports & Cinema!) Free Health Care Discounts for high-street shops, restaurants, and days out! £750.00 refer a friend programme Skills: Sales Customer Service Benefits: Referral Bonus Sales Bonus Overtime Healthcare Career Progression
Outbound Sales Agent employer: Firstsource Solutions UK Ltd
Contact Detail:
Firstsource Solutions UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Sales Agent
✨Tip Number 1
Familiarize yourself with SKY's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage customers more effectively during calls.
✨Tip Number 2
Practice your communication skills. Since this role involves outbound calls, being able to articulate your thoughts clearly and persuasively is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Research common objections in sales and prepare responses. Knowing how to handle pushback from customers will set you apart and demonstrate your readiness for the role.
✨Tip Number 4
Show your passion for customer service. During any interactions, whether in interviews or networking, emphasize your commitment to providing excellent service and how it aligns with the values of Firstsource.
We think you need these skills to ace Outbound Sales Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience, especially in outbound roles or contact centers. Use specific examples to demonstrate your target-driven achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention why you want to work with Firstsource and how your skills align with their values.
Highlight Customer Service Skills: Emphasize your ability to provide excellent customer service. Include examples of how you've successfully retained customers or resolved issues in previous roles.
Show Enthusiasm for the Role: In your application, express your excitement about the opportunity to work with SKY and how you can contribute to their team. A positive attitude can make a big difference!
How to prepare for a job interview at Firstsource Solutions UK Ltd
✨Show Your Sales Experience
Make sure to highlight your previous sales experience, whether it's face-to-face or in a contact center. Be ready to share specific examples of how you achieved targets and contributed to your team's success.
✨Demonstrate Customer Service Skills
Since the role involves providing excellent customer service, prepare to discuss how you've handled customer interactions in the past. Think of situations where you turned a negative experience into a positive one.
✨Understand SKY Products
Familiarize yourself with SKY's products and services before the interview. This knowledge will help you engage in meaningful conversations about premium upgrades and broadband options, showing your genuine interest in the role.
✨Stay Motivated and Positive
The interviewers will be looking for candidates who are self-motivated and can thrive in a competitive environment. Share your strategies for staying motivated and how you maintain a positive attitude, even when facing challenges.
