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- Tasks: Make outbound calls to SKY customers and provide top-notch service.
- Company: Join Firstsource, a people-focused company partnered with SKY.
- Benefits: Earn £11.55/hour plus bonuses, enjoy free Sky TV, and get discounts!
- Why this job: Great opportunity to develop skills in a fun, competitive environment.
- Qualifications: Sales experience is a must; be target-driven and customer-focused.
- Other info: Work on-site in Belfast with operational hours from 8am to 8pm.
The predicted salary is between 22500 - 22600 £ per year.
Job description Role: Outbound Sales Advisor Full time: 37.5 hours, permanent Salary: £11.55 per hour (£22,522.50) plus the opportunity to earn incentive. Location:? Floor 3 Lincoln Building, 27-45 Great Victoria Street, Belfast, BT2 7SL (On-site Role) Operational Hours between: 8am 8pm Monday to Friday About Us: This challenging and rewarding role in partnership with SKY comes with generous bonus incentives. At Firstsource, everything we do is centred around people. With us, you can learn new skills and develop your career. In addition, as a SKY agent, you will receive free Sky TV package and discounted prices on other SKY products! Your main responsibilities will include: Conductingoutbound calls, speaking to SKY customers about topics such as premium upgrades, broadband upgrades and speaking with customers who are in the process of leaving Sky for another provider. Provide excellent customer service to customers Retain customers through great conversations and reviewing their packages to suit their financial circumstances. Requirements or Skills: Previous experience in sales whether thats face to face or contact centre based. Target driven, with proven track record of achieving results The ability to stay self-motivated in a competitive environment A passion for people and providing them with the best products & service The ability to read your customer and really understand their needs PC literate Benefits: £11.44 per hour (£22,308) plus the opportunity to earn bonus structure Free Sky TV Package (including Sports & Cinema!) Free Health Care Discounts for high-street shops, restaurants, and days out! £750.00 refer a friend programme Skills: Sales Customer Service Benefits: Referral Bonus Sales Bonus Overtime Healthcare Career Progression
Firstsource Solutions UK Ltd | Outbound Sales Agent employer: Firstsource Solutions UK Ltd
Contact Detail:
Firstsource Solutions UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Firstsource Solutions UK Ltd | Outbound Sales Agent
✨Tip Number 1
Familiarize yourself with SKY's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage customers more effectively during calls.
✨Tip Number 2
Practice your communication skills. Since this role involves outbound calls, being able to articulate clearly and persuasively is key. Consider role-playing scenarios with friends or family to refine your approach.
✨Tip Number 3
Research common objections customers might have when considering upgrades or staying with SKY. Being prepared with responses can help you retain customers and demonstrate your expertise.
✨Tip Number 4
Show your enthusiasm for sales and customer service during any interactions. Employers love candidates who are passionate about helping others and achieving targets, so let that shine through!
We think you need these skills to ace Firstsource Solutions UK Ltd | Outbound Sales Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience, especially in outbound calls or customer service. Use specific examples that demonstrate your ability to achieve targets and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and your understanding of customer needs. Mention why you want to work with Firstsource Solutions and how you can contribute to their team.
Highlight Relevant Skills: In your application, emphasize skills such as self-motivation, communication, and the ability to understand customer needs. These are crucial for the Outbound Sales Agent role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Firstsource Solutions UK Ltd
✨Show Your Sales Experience
Make sure to highlight your previous sales experience, whether it's face-to-face or in a contact center. Be ready to share specific examples of how you achieved targets and contributed to your team's success.
✨Demonstrate Customer Service Skills
Since the role involves providing excellent customer service, prepare to discuss how you've handled customer interactions in the past. Think of situations where you turned a negative experience into a positive one.
✨Understand the Product
Familiarize yourself with SKY's products and services. Being knowledgeable about what you're selling will help you answer questions confidently and show your passion for the role.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises during the interview. Practice how you would handle an outbound call, focusing on retaining customers and understanding their needs.
