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- Tasks: Investigate payment fraud and support customers with care and professionalism.
- Company: Join Firstsource, a global leader in business process solutions.
- Benefits: Earn £12.33 per hour, enjoy 29 days leave, and access career development.
- Other info: Diverse and inclusive workplace with opportunities for growth and learning.
- Why this job: Make a real impact in banking while developing your skills in a supportive team.
- Qualifications: Customer service experience is a plus; strong communication and analytical skills are essential.
The predicted salary is between 24043 - 33660 £ per year.
Salary: £24,043.50 per annum
Hourly Rate: £12.33 per hour
Location: Centre Square, Middlesbrough, TS1 2QJ
Contract Type: Permanent, Full-Time
Working Hours: 37.5 hours per week, between 8:00am and 11:00pm, Monday to Sunday
Firstsource is seeking a diligent and analytical individual to join our team as a Customer Service Advisor, supporting one of the United Kingdom's leading banking institutions. This position plays a vital role in safeguarding customers by ensuring suspected fraudulent activity is assessed thoroughly, fairly, and in accordance with regulatory standards. This opportunity would particularly suit individuals who demonstrate sound judgement, resilience, and a strong commitment to delivering high standards of customer care within a regulated environment.
Key Responsibilities
- Conduct detailed investigations into suspected payment fraud, establishing accurate and comprehensive timelines of events
- Engage professionally with customers to obtain relevant information in a considerate and supportive manner
- Reach balanced, evidence-based decisions in line with internal policy and regulatory requirements
- Liaise with financial institutions and third parties to support fraud prevention and reporting processes
- Maintain up-to-date knowledge of emerging fraud trends and industry developments
Candidate Profile
- A principled and conscientious approach to decision-making
- Previous experience in customer service, financial services, or fraud-related roles (desirable but not essential)
- Strong verbal communication skills and the ability to remain composed in sensitive situations
- Excellent attention to detail and analytical capability
- A proactive attitude towards professional development and continuous learning
Remuneration and Benefits
- £12.33 per hour (£24,043.50 per annum), paid fortnightly
- 37.5 hours per week on a rotational shift pattern
- 29 days annual leave, increasing with length of service
- £750 referral bonus for successful candidate recommendations
- Access to the Simply Health cashback plan
- Performance-related incentives and recognition schemes
- Structured training and career development opportunities
Working Arrangements
- 37.5 hours per week
- Shifts scheduled between 7:00am and 11:00pm, Monday to Sunday
- Advance notice provided for all working patterns
Diversity and Inclusion
Firstsource is an inclusive and equal opportunities employer. We welcome applications from individuals of all backgrounds and experiences and are committed to fostering a supportive workplace where every colleague can succeed. As a Disability Confident employer and a participant in the Bloomberg Gender Equality Index, we actively promote diversity and inclusion across our organisation.
Need any adjustments during the hiring process? Just let us know - we're here to support you. If you're looking for a role with purpose and a team that's got your back - hit apply.
Customer Service Advisor in Middlesbrough employer: Firstsource Solutions Ltd
Contact Detail:
Firstsource Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Middlesbrough
✨Tip Number 1
Get to know the company! Research Firstsource and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and fraud prevention. Think about your past experiences and how they relate to the role of a Customer Service Advisor.
✨Tip Number 3
Show off your skills! During the interview, highlight your attention to detail and analytical capabilities. Use examples that demonstrate your sound judgement and resilience in challenging situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor in Middlesbrough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight any relevant experience in customer service or fraud-related roles, and show us how your skills align with what we're looking for!
Showcase Your Communication Skills: Since this role involves engaging with customers, it's crucial to demonstrate your strong verbal communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Attention to Detail is Key: We value candidates who pay attention to detail. Make sure your application is free from typos and errors, and consider including examples of how you've demonstrated this skill in previous roles.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application reaches us quickly and allows you to keep track of your application status easily!
How to prepare for a job interview at Firstsource Solutions Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of banking and customer service. Brush up on common fraud scenarios and how they’re handled. This will show that you’re not just interested in the role but also knowledgeable about the industry.
✨Practice Your Communication Skills
Since this role involves engaging with customers, practice your verbal communication skills. Role-play with a friend or family member to simulate sensitive situations. This will help you stay composed and articulate during the actual interview.
✨Showcase Your Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. Whether it’s spotting an error in a report or handling a customer query, being able to highlight these moments will demonstrate your analytical capability.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how the team stays updated on fraud trends. This shows your proactive attitude towards learning and your genuine interest in the role.