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- Tasks: Investigate payment fraud and support customers with empathy and care.
- Company: Leading customer service provider focused on protecting customers.
- Benefits: £12.33 per hour, 29 days annual leave, and career growth opportunities.
- Why this job: Make a real difference by helping customers and combating fraud.
- Qualifications: Passion for helping others, strong communication skills, and attention to detail.
- Other info: Permanent full-time role with a supportive team environment.
The predicted salary is between 25000 - 35000 £ per year.
A leading customer service provider is seeking a Fraud Advisor to protect customers by investigating payment fraud.
Responsibilities include:
- Gathering information empathetically from customers
- Making informed decisions
- Working with financial institutions
Candidates should have:
- A passion for helping others
- Confident communication skills
- A detail-oriented mindset
This permanent full-time role offers £12.33 per hour, 29 days annual leave, and opportunities for career growth and development.
Fraud Advisor: Empathetic Customer Support (Permanent) employer: Firstsource Solutions Ltd
Contact Detail:
Firstsource Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Advisor: Empathetic Customer Support (Permanent)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the customer service or fraud prevention field. A personal connection can often get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to empathy and decision-making. Think about real-life examples where you’ve helped someone or resolved a tricky situation – it’ll show you’re the right fit for the role!
✨Tip Number 3
Don’t forget to research the company! Understanding their values and mission will help you tailor your responses during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Fraud Advisor: Empathetic Customer Support (Permanent)
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to connect with customers. Use examples that showcase your empathetic approach to problem-solving, as this is key for a Fraud Advisor role.
Be Detail-Oriented: Since the job requires a keen eye for detail, ensure your application is free from typos and errors. Double-check your CV and cover letter to reflect your meticulous nature, which will impress us at StudySmarter.
Communicate Confidently: Your written communication should be clear and confident. Use straightforward language and avoid jargon. This will demonstrate your strong communication skills, which are essential for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Firstsource Solutions Ltd
✨Show Your Empathy
As a Fraud Advisor, you'll need to connect with customers on a personal level. During the interview, share examples of how you've helped others in difficult situations. This will demonstrate your empathetic nature and show that you genuinely care about customer support.
✨Brush Up on Fraud Knowledge
Make sure you're familiar with common types of payment fraud and the processes involved in investigating them. Research recent trends in fraud to discuss during the interview. This knowledge will not only impress the interviewer but also show your commitment to the role.
✨Practice Confident Communication
Since confident communication is key for this position, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family to get comfortable speaking about your experiences and ideas without hesitation.
✨Highlight Your Attention to Detail
In this role, being detail-oriented is crucial. Prepare to discuss specific instances where your attention to detail made a difference in your work. Whether it’s catching a mistake or ensuring accuracy in a report, these examples will showcase your suitability for the job.
