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- Tasks: Engage with customers to manage subscription cancellations and promote retention.
- Company: Join Firstsource, a vibrant and people-centric company with global reach.
- Benefits: Earn £12.85ph plus uncapped commission and enjoy great incentives!
- Why this job: Make a real impact by helping customers see the value in staying subscribed.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
- Other info: Enjoy 29 days holiday, progression opportunities, and a supportive team environment.
The predicted salary is between 11 - 14 £ per hour.
Location: Pride Park, Derby
Salary: £12.85ph + bonus - Top earners averaging £900 per month with average earnings of £300 per month uncapped!
Operational Hours: Monday to Saturday 8am - 6pm. Great work/life balance with No Sundays and 1 in 2 Saturdays.
Job Type: Permanent/Full time only - 37.5 P/H
What will you be doing?
- Your role sits in our retention team, where you will manage subscription cancellation requests through inbound customer contacts and outbound customer contacts at various stages of their subscription cycle.
- The purpose of the role is to empathise and engage with subscribers, using product knowledge and retention tools to make personalised recommendations that demonstrate the value of staying subscribed to the Telegraph.
- A typical day will look like:
- Time set aside each morning as a team to plan for success each day.
- Interact through phone contacts, web chat and email with The Telegraph's customers, understanding & supporting their individual needs, giving them great reasons to stay as customers.
- Support your peers & team by sharing your experience and successes.
- Time allocated to work with your manager and trainer on opportunities to improve service, skills and develop your future career.
Who we are looking for?
- Proven successful experience in customer service and retention.
- Great communicator in both voice & writing.
- Have a passion for people, & strive to deliver success every day.
- Experience of working to & achieving targets.
- The ability to self-motivate & support and inspire your fellow customer retention professionals.
- Prepared to go the extra mile to hit target.
- Thrives on working in a challenging & fast paced environment.
- Ability to effectively handle complaints by having good quality conversations.
Whats in it for you?
- £12.85 PH with fortnightly pay.
- Uncapped Commission. Lots of great incentives! (Chance to win a Holiday, Airpods or Ninja Air fryer!).
- Progression opportunities.
- Free Digital Plus Subscription of The Telegraph.
- 29 days' holiday (Inclusive of Bank Holiday allowance), increasing 1 day per year of service.
- Refer a friend to work for us and you get £750!
- Healthshield - which includes optical and dental benefits.
- On-site parking.
- Discounts in high-street shops and restaurants.
About us
Firstsource is a people centric company and a vibrant place to work, serving over 100 global clients. We have a professional, high performing and dedicated work force. Our values are integral to our success and they are what make us different from the rest. Aspire, Achieve and Advance.
In joining the Firstsource family we strive to create a diverse and inclusive work environment for all our employees. Firstsource offer the opportunity to be involved in Diversity forums and for you to contribute to creating a truly inclusive workplace.
Sales Advisor in Derby employer: Firstsource Solutions Ltd
Contact Detail:
Firstsource Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor in Derby
✨Tip Number 1
Get to know the company inside out! Research Firstsource and The Telegraph, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers through various channels, try role-playing scenarios with friends or family. This will help you feel more confident and ready to handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Firstsource family. So, get clicking and good luck!
We think you need these skills to ace Sales Advisor in Derby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t forget to mention any experience you have in handling customer queries or complaints.
Be Yourself: We want to get to know the real you! Let your personality shine through in your application. Share your passion for helping people and any experiences that showcase your ability to empathise and engage with customers.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, it’s super easy to do!
How to prepare for a job interview at Firstsource Solutions Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with The Telegraph and its subscription services. Understand their value proposition and be ready to discuss how you can help retain customers by using that knowledge.
✨Practice Empathy
Since the role involves managing cancellation requests, practice how you would empathise with a customer who is considering leaving. Think of ways to engage them in conversation and provide personalised recommendations that highlight the benefits of staying subscribed.
✨Showcase Your Communication Skills
During the interview, demonstrate your communication skills clearly and confidently. Use examples from your past experiences where you successfully handled customer interactions, especially in challenging situations.
✨Be Target-Driven
Highlight your experience with achieving targets in previous roles. Be prepared to discuss specific metrics or goals you’ve met and how you plan to bring that same drive to the Sales Advisor position.