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- Tasks: Investigate fraud claims and support customers in a fast-paced environment.
- Company: Join Firstsource, a people-first organisation dedicated to customer service excellence.
- Benefits: Enjoy £12.33 per hour, flexible shifts, 29 days leave, and healthcare perks.
- Why this job: Make a real impact while building a fulfilling career in a supportive team.
- Qualifications: Customer-focused, detail-oriented, and eager to learn with problem-solving skills.
- Other info: Diverse and inclusive workplace with opportunities for internal progression.
Location: Centre Square, Middlesbrough, TS1 2QJ
Salary: £12.33 per hour + Fantastic Benefits
Hours: 37.5 hours per week, flexible shifts between 7:00 AM and 11:00 PM, Monday to Sunday (5 days per week, 8-hour shifts)
Employment Type: Permanent, Full-Time
Ready to take your career to the next level? Are you a detail-oriented problem solver with a passion for delivering outstanding customer service? Do you thrive in a fast-paced environment and want to be part of a forward-thinking, people-first organisation? If so, this is your chance to make a real impact while building a fulfilling career!
About the Role
As a Fraud Advisor, you’ll be the first line of defence against fraudulent activity, working in partnership with one of the UK’s leading banks. You’ll be part of a supportive, high-energy team that’s dedicated to protecting customers while upholding the bank’s stellar reputation. Your role will involve investigating fraud claims, engaging with customers, and making fair, evidence-based decisions.
What You’ll Be Doing
- Investigating payment fraud claims and piecing together a clear timeline of events.
- Communicating with customers in a supportive and professional manner.
- Making sound, evidence-backed decisions in line with regulations and policies.
- Liaising with financial institutions to report fraudulent activity.
- Staying ahead of fraud trends and continuously sharpening your investigative skills.
What’s in It for You?
- Competitive pay – £12.33 per hour, paid fortnightly.
- Permanent, full-time role – enjoy stability with 37.5 hours per week.
- A generous refer-a-friend scheme – earn £750 for each successful referral!
- 29 days of annual leave – plus, extra days added for every year of service.
- Healthcare perks – access to cashback plan.
- Career growth opportunities – we support and encourage internal progression.
- Exciting incentives – be rewarded for your hard work!
Who We’re Looking For
- Customer-focused and passionate about delivering top-tier service.
- Quick thinker who thrives in a fast-paced environment.
- Ambitious and eager to learn, with a drive for career progression.
- Detail-oriented and analytical, with a problem-solving mindset.
- Dedicated to excellence, always striving to go the extra mile.
Ready to Apply? We review every application carefully, so make sure your CV is up to date and highlights your relevant experience.
Why Join Us? At Firstsource, we believe in fostering a diverse, inclusive, and supportive workplace. As an equal opportunities employer, we welcome applicants from all backgrounds. We’re also a Disability Confident employer and proud to be featured in the Bloomberg Gender Equality Index.
* Please note that, as you will be working in a highly regulated industry, we have a thorough referencing process, which includes credit, criminal record and right to work checks. Having an adverse history will not necessarily rule you out but will be checked on an individual basis.*
Customer Service Representative employer: Firstsource Solutions Ltd
Contact Detail:
Firstsource Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with common fraud trends and tactics. Understanding the latest methods used by fraudsters will not only help you in interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to convey complex information clearly and empathetically is crucial for a Customer Service Representative.
✨Tip Number 3
Showcase your problem-solving abilities through real-life examples. Think of situations where you've successfully resolved issues or improved processes, as this will highlight your analytical skills.
✨Tip Number 4
Research Firstsource and their values. Understanding the company culture and aligning your personal values with theirs can give you an edge during the interview process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and problem-solving. Use keywords from the job description, such as 'detail-oriented' and 'investigating fraud claims', to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in fast-paced environments. Mention specific examples of how you've successfully handled customer issues in the past.
Showcase Your Skills: In your application, emphasise skills that align with the role, such as analytical thinking, communication, and a proactive approach to problem-solving. Provide concrete examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Firstsource Solutions Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Share specific examples of how you've handled difficult situations or resolved customer issues effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to think on your feet. The role requires quick thinking, so be ready to explain how you approach problem-solving and decision-making.
✨Research the Company and Industry
Familiarise yourself with the company’s values and the banking industry, especially regarding fraud prevention. This shows your genuine interest and helps you align your answers with their goals.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about team dynamics, training opportunities, or how success is measured in the role. This demonstrates your enthusiasm and engagement.
