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- Tasks: Handle non-voice claims and enrollment tasks in a dynamic healthcare environment.
- Company: Join Firstsource Solutions, a top provider of innovative Business Process Management services.
- Benefits: Enjoy flexible work options and the chance to work with leading global brands.
- Why this job: Be part of a transformative team that enhances efficiency and delivers impactful solutions.
- Qualifications: Graduation in any discipline is required; no arrears allowed.
- Other info: Work with Fortune 500 companies and gain valuable industry experience.
The predicted salary is between 24000 - 36000 £ per year.
Reporting to: Team Lead
Role Description:
Roles & Responsibilities (Indicative not exhaustive):
CSA Non-voice Claims & Enrollment
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with a presence in the US, UK, Philippines, and India. Our ‘rightshore’ delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies.
Key Results:
- Shift and Schedule adherence
- Process Knowledge
Role Holder Profile:
A. Preferred educational qualifications: Graduation (Any discipline – 3 years) without arrears.
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CSA Healthcare - Email/Back Office employer: Firstsource Solutions Ltd
Contact Detail:
Firstsource Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSA Healthcare - Email/Back Office
✨Tip Number 1
Familiarise yourself with the healthcare industry and the specific processes involved in claims and enrollment. Understanding the terminology and workflow will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of Firstsource Solutions on platforms like LinkedIn. They can provide valuable insights into the company culture and what they look for in candidates.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled challenging situations in previous roles. This is crucial for a position that involves non-voice claims processing.
✨Tip Number 4
Showcase your attention to detail and organisational skills during any interactions with us. These traits are essential for managing back-office tasks effectively.
We think you need these skills to ace CSA Healthcare - Email/Back Office
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and key results expected from the CSA Healthcare position. Tailor your application to highlight relevant skills and experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in non-voice claims, enrollment processes, or customer service roles. Use specific examples to demonstrate how your background makes you a suitable candidate for this position.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are interested in working for Firstsource Solutions. Mention your understanding of their business model and how you can contribute to their goals.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for roles in back office support.
How to prepare for a job interview at Firstsource Solutions Ltd
✨Understand the Role
Make sure you have a clear understanding of the CSA Healthcare position and its responsibilities. Familiarise yourself with non-voice claims and enrollment processes, as well as the specific requirements of Firstsource Solutions.
✨Research the Company
Take some time to learn about Firstsource Solutions and their business model. Knowing their clientele and the industries they serve will help you tailor your answers and show genuine interest in the company.
✨Prepare for Scenario Questions
Expect to be asked scenario-based questions that assess your problem-solving skills and ability to handle customer inquiries. Think of examples from your past experiences that demonstrate your capability in similar situations.
✨Showcase Your Communication Skills
Since this role involves email and back office communication, it's crucial to demonstrate your written communication skills during the interview. Be clear and concise in your responses, and consider how you can convey complex information simply.
