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- Tasks: Investigate payment fraud and support customers with effective solutions.
- Company: Leading service provider in Birmingham with a focus on customer care.
- Benefits: Earn £12.33 per hour, plus annual leave and performance incentives.
- Why this job: Make a real difference by helping customers and tackling fraud head-on.
- Qualifications: Detail-oriented, calm under pressure, and passionate about helping others.
- Other info: Permanent position with opportunities for growth in a supportive environment.
The predicted salary is between 25000 - 30000 £ per year.
A prominent service provider in Birmingham is seeking a Fraud Advisor to investigate payment fraud and support customers effectively. The role involves gathering information, making evidence-based decisions, and collaborating with banks. Candidates should be calm under pressure, detail-oriented, and passionate about helping others. This permanent position offers a salary of £12.33 per hour plus benefits, including annual leave and performance incentives.
Fraud Advisor – Investigations & Customer Support (FT) in Birmingham employer: Firstsource Solutions Ltd
Contact Detail:
Firstsource Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Advisor – Investigations & Customer Support (FT) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in fraud investigations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of payment fraud trends and customer support strategies. We want you to show off your expertise and passion for helping others during those crucial moments!
✨Tip Number 3
Practice your calmness under pressure! Role-play common scenarios you might face as a Fraud Advisor. This will help you demonstrate your ability to handle tough situations with ease when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Fraud Advisor – Investigations & Customer Support (FT) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in investigations and customer support. We want to see how your skills align with the role of a Fraud Advisor, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping others and how you handle pressure. We love seeing genuine enthusiasm for the role, so let your personality come through.
Showcase Your Attention to Detail: As a Fraud Advisor, being detail-oriented is key. In your application, highlight specific examples where your attention to detail made a difference. This will show us you’re the right fit for investigating payment fraud.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Firstsource Solutions Ltd
✨Know Your Fraud Basics
Make sure you brush up on the fundamentals of payment fraud. Understand common tactics used by fraudsters and be ready to discuss how you would approach investigating these cases. This shows your passion for the role and that you're proactive in your learning.
✨Showcase Your Customer Support Skills
Prepare examples from your past experiences where you've successfully supported customers, especially in high-pressure situations. Highlight your calmness and ability to empathise with customers, as this is crucial for a Fraud Advisor.
✨Be Detail-Oriented
During the interview, demonstrate your attention to detail. You might be asked to analyse a scenario or case study, so take your time to gather all relevant information before making a decision. This will reflect your investigative skills and thoroughness.
✨Collaborate Like a Pro
Since the role involves working with banks and other stakeholders, think of examples where you've successfully collaborated with others. Be ready to discuss how you communicate effectively and build relationships, as teamwork is key in this position.
