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- Tasks: Be the first point of contact for customers and handle their queries with care.
- Company: Join a diverse and inclusive team at Firstsource Solutions Ltd.
- Benefits: Earn £12.33 per hour, plus bonuses and discounts at hundreds of shops.
- Why this job: Kickstart your career in customer service with full training and growth opportunities.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Enjoy a supportive environment with regular feedback and team celebrations.
The predicted salary is between 10 - 15 £ per hour.
Permanent role
Salary: £12.33 per hour
Working hours: 7:00am–11:00pm, Monday to Sundays
We’re looking for friendly, motivated people to join us as Inbound Customer Service Advisors. This is a great opportunity for someone looking to start or grow their career in customer service. We provide full training, supportive leaders, and plenty of room to develop and progress.
About the Role
- Be the first point of contact for customers, handling a variety of queries and requests.
- Deliver excellent service by listening carefully and offering clear, helpful solutions.
- Use multiple systems to manage customer information efficiently and accurately.
- Maintain a positive and professional attitude in every interaction.
- Take part in regular one-to-one discussions and team meetings to share feedback and celebrate success.
What’s in It for Them
- Refer your friends and earn up to £750 per joiner.
- Overtime opportunities and performance incentives.
- Competitive hourly rate and company pension.
- Tenure-based benefits including additional annual leave and enhanced family policies.
- Discounts at hundreds of shops, restaurants, and leisure providers.
- Comprehensive training and ongoing development.
What We’re Looking For
- Patience, empathy, and strong communication skills.
- Confidence using computer systems and handling multiple tasks.
- Ability to build rapport with customers and work well under pressure.
- A focus on delivering great service and solving problems effectively.
About Us
At Firstsource Solutions Ltd., our purpose is to help people and businesses prosper. We believe in supporting each other, celebrating success, and creating opportunities to grow. Our teams are diverse, inclusive, and built on mutual respect. Firstsource is an equal opportunities employer. We welcome applications from all suitably skilled individuals regardless of gender, age, race, disability, ethnicity, religion or belief, sexual orientation, or family status.
Customer Service Representative in Birmingham employer: Firstsource Solutions Ltd
Contact Detail:
Firstsource Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it’s crucial to show off your ability to listen and respond clearly. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Be ready to share examples! Think of times when you've solved problems or helped someone out. This shows you’ve got the experience and mindset they’re looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you're keen and helps keep you on their radar. Plus, we encourage applying through our website for the best chance!
We think you need these skills to ace Customer Service Representative in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that match what we're looking for, like communication and problem-solving abilities.
Show Your Personality: We love seeing a bit of your personality shine through in your application. Don’t be afraid to let us know why you’re passionate about customer service and how you can bring a positive attitude to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We want to see your skills and experiences without having to sift through unnecessary fluff!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Firstsource Solutions Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Representative does. Familiarise yourself with the key responsibilities like handling queries and delivering excellent service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples of how you've effectively communicated in past roles. Think about times when you resolved customer issues or worked under pressure. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Empathy and Patience
Customer service is all about understanding and helping others. Be ready to discuss situations where you showed empathy or patience, especially when dealing with difficult customers. This will highlight your ability to build rapport and maintain a positive attitude.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and team dynamics. This not only shows your interest but also helps you determine if the company is the right fit for you.
