At a Glance
- Tasks: Support customers with queries via phone, email, and Live Chat.
- Company: Join The Telegraph, an award-winning UK media group.
- Benefits: Earn £12.85 per hour plus uncapped commission and exciting incentives.
- Other info: Enjoy 29 days holiday, progression opportunities, and discounts at high-street shops.
- Why this job: Make a difference by helping customers and developing your skills.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 12.85 - 12.85 £ per hour.
Customer Service Representative
Hours: Full time, 25 hours per week between Monday to Saturday, operational hours: 08:00 - 18:15, working on a rotational basis between 08:00 - 17:00 and 09:15 - 18:15
Job Summary
The Telegraph is an award‑winning UK based Media Group.
The Customer Engagement Advisor supports Telegraph subscribers with queries about their subscription, including technical support and billing.
The role is the first point of contact for customers and involves communication via phone, email, and Live Chat.
Key Responsibilities
- Plan for success each day during a team morning briefing.
- Interact with customers via phone, web chat and email, understanding and supporting individual needs.
- Support peers and team by sharing experience and successes.
- Work with manager and trainer on opportunities to improve service, skills, and future career development.
Qualifications & Requirements
- Proven successful experience in customer service as part of a team.
- Great communicator in both voice & writing.
- Passion for people & a drive to deliver success every day.
- Experience of working to and achieving targets.
- Self‑motivation and ability to inspire fellow customer retention professionals.
- Prepared to go the extra mile to hit targets.
- Thrives in a challenging, fast‑paced environment.
- Ability to handle complaints with quality conversations.
Benefits
- £12.85 PH with fortnightly pay.
- Uncapped commission.
- Incentives including chance to win Holiday, Air Pods or Ninja Air fryer.
- Progression opportunities.
- Free Digital Plus subscription of The Telegraph.
- 29 days holiday (inclusive of Bank Holiday allowance), increasing 1 day per year of service.
- Simply Health including optical and dental benefits.
- On‑site parking.
- Discounts in high‑street shops and restaurants.
- #J-18808-Ljbffr
Customer Service Representative employer: Firstsource Healthcare
The Telegraph is an excellent employer, offering a dynamic work environment in Derby where you can make a real impact on customer satisfaction. With a strong focus on employee development and collaboration, you'll have opportunities to grow your skills while being part of a supportive team that values your contributions. Enjoy competitive benefits and a culture that prioritises both professional and personal well-being.
