Firstsource Solutions Limited is hiring a Customer Service Representative to support customers by phone, focusing on potential fraud in banking and providing guidance with empathy. The role is onsite in Derby, with a 37.5-hour work week and varied shifts from 7am to 11pm, Monday through Sunday.
Experience in financial services or contact centres, strong communication skills, and the ability to navigate multiple systems are essential for delivering compliant, high-quality customer service.
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Banking Fraud Support Specialist employer: Firstsource Healthcare
The Telegraph is an excellent employer, offering a dynamic work environment in Derby where you can make a real impact on customer satisfaction. With a strong focus on employee development and collaboration, you'll have opportunities to grow your skills while being part of a supportive team that values your contributions. Enjoy competitive benefits and a culture that prioritises both professional and personal well-being.
